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1010 Waugh Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 76 Google reviews · How we rank ›

4.1(76) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
1010 Waugh Apartments
Service
Luxury & High-Rise Apartments
Reviews
76

What We Found

Reviewers consistently praise the building's modern design, amenities, and front-desk and leasing staff. Tours with Kevin and Faith stand out for professionalism and detail. However, residents report ongoing operational problems: elevators malfunction frequently, management ignores emails and calls, AC repairs take days, and common areas lack upkeep despite the property being under two years old.

A strong amenities package and kind maintenance staff (Juan, Blake) keep some residents satisfied, but the contrast between the luxury brand and actual service delivery is stark. New property manager Carlee has earned praise for improvements, yet fundamental issues persist.

Praised for
  • friendly and knowledgeable leasing staff
  • beautiful property and well-maintained grounds
  • excellent amenities including pool and dog spa
  • responsive maintenance technicians
Watch-outs
  • chronic elevator failures
  • poor management communication and responsiveness
  • maintenance delays and HVAC breakdowns
  • trash and cleanliness issues in common areas
responsive-managementpoor-communicationwell-maintained-groundsmaintenance-delaysclean-facilitiesfriendly-staffunresponsive-office
Best for: prospective residents prioritizing amenities and location over operational reliability
Think twice if: you depend on responsive management, reliable HVAC service, or elevator access in a fast-moving environment

What this Community Does Well

  • top-tier amenities (golf simulator, dog spa, sky lounge)
  • knowledgeable leasing tours and front-desk service
  • strong maintenance field staff availability

What to Know Before Signing a Lease

  • Kevin and Faith noted for thorough, friendly leasing tours
  • Property manager Carlee recently hired and making positive changes
  • Maintenance staff Juan and Blake praised for problem-solving
  • Golf simulator, dog spa with grooming station, and indoor/outdoor sky lounge on-site
  • Fruit fly infestations reported in units due to trash room maintenance gaps
  • AC units required multiple repair visits; maintenance ticket backlog evident

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Stunning finishes and pools offset by chronic elevator failures and management unresponsiveness in a brand-new building

How This Community Compares

  • Rated 4.1 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

What Residents Are Saying

large closetsgolf simulatorconciergehelpful staffclean complexinformative staffseamless processproperty tourdoor latchlayout

How We Score Communities

How We Score
Star rating 41
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
58
4
1
3
1
2
2
1
14

Common Questions About This Community

What amenities does 1010 Waugh offer?
Their website lists a pool, fitness center, dog spa with grooming station, golf simulator, sky lounge and deck, concierge, and rideshare lounge.
Are there issues with building maintenance?
Recent reviews report chronic elevator failures, delayed AC repairs, and management communication delays, despite the property being less than two years old.

Similar apartments nearby

Greatwood at Sugar Land
66

Greatwood at Sugar Land

4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23