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10X Stella at Riverstone

Updated 2026-09-23 · 3,081 reviewed · 206 listed · Scored from 221 Google reviews · How we rank ›

3.7(221) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise ApartmentsStudent ApartmentsAffordable & Income-Based ApartmentsTownhome & Garden-Style ApartmentsPet-Friendly ApartmentsFurnished & Corporate Apartments
10X Stella at Riverstone
Location
Sugar Land
Services
Luxury & High-Rise Apartments, Student Apartments, Affordable & Income-Based Apartments
Reviews
221
Best for
Long-term residents seeking on-demand maintenance and community amenities.

Core details are sourced from this business's Google Business Profile (checked 2026-09-23). Website-sourced details were fetched 2026-08-22.

What We Found

Carlos Garcia leads an emergency repair crew that answers calls at any hour, earning consistent praise for speed and professionalism. However, the property's recent management change to ZRS has drawn sharp criticism: residents report unanswered emails, work orders closed without fixes, missing pest control visits, and billing disputes lasting months. Two long-term residents renewed their leases despite complications, citing responsive management overall, while newer residents encountered broken appliances on arrival, delayed repairs, and leasing office inconsistencies that triggered lease termination attempts.

Staff turnover matters here. Named maintenance supervisors like Carlos earn five-star ratings from multiple reviewers, but broader office communication lags significantly. Some residents credit management with efficiency and real concern; others describe fake smiles and plastic responses. The property maintains grounds visibly and offers 24/7 emergency service in theory, yet implementation falters when non-emergency requests go silent for weeks.

Recent shift: Management transitioned from Greystar to ZRS within the past two months. Early reviews praised the prior management; recent reviews criticize the new ZRS team for email unresponsiveness, closed work orders without fixes, and leasing office disorganization. One three-year resident noted the new management "gets things done efficiently," but a majority of recent one and two-star reviews cite the management change as the cause of service decline.

Praised for
  • Carlos and maintenance team respond fast
  • Move-in and leasing staff helpful
  • Grounds clean and well-maintained
  • 24/7 emergency maintenance available
Watch-outs
  • New ZRS management unresponsive to emails
  • Maintenance work marked complete but unfinished
  • Entry gate and appliances not repaired
  • Leasing office inconsistent and disorganized
  • Overcharge fees and slow refunds
  • Package theft issues
responsive-managementpoor-communicationwell-maintained-groundsmaintenance-delaysunresponsive-officefriendly-staff
Best for: Long-term residents seeking on-demand maintenance and community amenities.
Think twice if: New residents or short-term leasers concerned about move-in ready units, delayed appliance repairs, and leasing office responsiveness to email.

What this Community Does Well

  • 24/7 emergency maintenance available
  • Praised maintenance supervisor Carlos Garcia
  • Pet park and fitness center on-site
  • Multiple floor plan options

What to Know Before Signing a Lease

  • Carlos Garcia (maintenance supervisor) praised for fast emergency repairs
  • ZRS management took over recently; prior Greystar management viewed favorably by long-term residents
  • 24/7 emergency maintenance claimed but non-emergency requests delayed weeks
  • Work orders marked complete despite unfinished repairs
  • Entry gate malfunction unresolved for months
  • Pest control scheduled Wednesdays but missed multiple visits

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
No clear evidence; property lists units but reviews do not describe high-rise amenities or luxury finishes.
Student Apartments
No clear evidence in reviews.
Affordable & Income-Based Apartments
Reviewers do not describe affordability as a feature or concern.
Townhome & Garden-Style Apartments
Property offers townhomes per website; no specific review commentary on townhome quality or layout.
Pet-Friendly Apartments
Property lists pet park; no reviews describe pet services or restrictions.
Furnished & Corporate Apartments
No evidence; reviews do not mention furnished units or corporate services.

How This Community Compares

  • Rated 3.7 against a 4.13 average across the 176 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 16
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Ratings by Category

5
137
4
10
3
6
2
9
1
59

Common Questions About This Community

Is there 24/7 maintenance available?
Yes, the property offers 24/7 emergency maintenance services. Reviewers confirm emergency calls like 3 AM repairs are answered; however, non-emergency work orders may take weeks to complete.
What are typical monthly rent prices?
1-bedroom units range $1283.75 to $1525.75/month; 2-bedroom from $1859.75/month; 3-bedroom from $2885.75/month. Additional fees include $175 administrative, $65 application, $750 security deposit, plus $13.75/month boiler management and $10/month community amenity fee.
Does the property allow pets?
Yes. The website lists a pet park. No reviews detail pet policies, breed restrictions, or additional pet fees.

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Last updated 2026-09-23