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10X Stella at Riverstone

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 218 Google reviews · How we rank ›

3.7(218) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise ApartmentsFurnished & Corporate ApartmentsStudent ApartmentsPet-Friendly ApartmentsTownhome & Garden-Style ApartmentsAffordable & Income-Based Apartments
10X Stella at Riverstone
Services
Luxury & High-Rise Apartments, Furnished & Corporate Apartments, Student Apartments
Reviews
218

What We Found

Split reviews reflect a sharp divide: residents praise Carlos Garcia and other maintenance staff for fast repairs, and note the quiet setting and move-in support. Yet since ZRS management took over, many describe a steep drop in responsiveness. Tenants report dishwashers unfixed for weeks, entry gates broken for months, pest control skipped, and refund promises broken after move-out. Email requests go unanswered; work orders get marked finished without actual repairs. Long-term residents who stayed through the transition sound the loudest alarm.

The leasing team earned praise for professionalism (Justen specifically mentioned), but later reviews accuse the office of being rude, evasive, and dismissive. A few tenants renewed because management "gets things done," yet that claim clashes with dozens describing months-long waits on basic fixes. The location in Sugar Land and amenities (pool, pet park, fitness center) register as genuinely liked, but the service gap between individual maintenance staff and office oversight has left trust fractured.

Recent shift: Sharp downward shift after ZRS management took over. Older reviews (2021-2022) or those mentioning former Greystar management express satisfaction; recent reviews (past month to two months) consistently describe service decline, reduced responsiveness, and billing problems. Tenants contrast 'how much better' the previous management was, and one 4-year resident said it's 'probably my last year' due to new management issues.

Praised for
  • responsive maintenance staff (especially Carlos Garcia)
  • professional leasing agents (Justen praised)
  • clean move-in experience
  • quiet neighborhood and pool area
Watch-outs
  • management change (ZRS) caused service decline
  • slow or unresolved maintenance issues
  • poor email and phone communication
  • work orders marked complete though problems remain
  • billing disputes and refund delays
responsive-managementmaintenance-delayspoor-communicationunresponsive-officeclean-facilitiesfriendly-staff
Best for: Residents prioritizing proximity to Sugar Land employment and a quiet neighborhood with amenities.
Think twice if: New management (ZRS) has reduced responsiveness to maintenance requests and email communication. Long wait times for repairs and unresolved billing issues are documented complaints.

What this Community Does Well

  • maintenance supervisor Carlos Garcia consistently praised for fast repairs
  • quiet neighborhood setting
  • multiple unit types and floor plans
  • 24/7 maintenance services offered

What to Know Before Signing a Lease

  • Carlos Garcia (maintenance supervisor) repeatedly praised for rapid response and professional repairs
  • Justen (leasing agent) noted for professional, responsive service; later reviews criticize Justin/Justen for email silence on refund disputes
  • Entry gate non-functional for months; garage door batteries not replaced; pest control skipped for two weeks despite weekly claims
  • Multiple reports of work orders marked 'completed' without actual repairs made
  • Dishwashers, dryers, showers unfixed for 2-4 weeks after move-in
  • Refund promises unfulfilled four months after move-out
  • Management transition from Greystar to ZRS cited as turning point for service decline

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Pet park is available; no specific praise or complaint in reviews.
Furnished & Corporate Apartments
Business center listed on website; no specific review evidence of corporate tenant experience.
Townhome & Garden-Style Apartments
Townhomes offered; one review mentioned living here for 3 years and appreciating the quiet area.
Affordable & Income-Based Apartments
Reviewers note pricing is reasonable; no specific affordability or income-based program mentioned in reviews.

How This Community Compares

  • Rated 3.7 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 16
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings by Category

5
134
4
10
3
6
2
9
1
59

Common Questions About This Community

What is the entry-level rent for a 1-bedroom apartment?
The A1 floorplan starts at $1283.75/mo total ($1226/mo base rent) on a 12-month lease, plus a $175 administrative fee and $65 application fee.
Are there townhome options available?
Yes. The business lists townhomes among its offerings, though specific pricing is not published on the website.
What amenities are included?
The website lists a fitness center with cardio equipment, swimming pool, pet park, car wash station, business center, clubroom, and 24/7 maintenance services.

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Last updated 2026-08-23