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3800 Main

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 428 Google reviews · How we rank ›

3.9(428) 66 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
3800 Main
Service
Luxury & High-Rise Apartments
Reviews
428

What We Found

Strong leasing staff, particularly Ashley and Latocha, guide applicants smoothly through approvals and build genuine rapport; floor-to-ceiling windows and spacious layouts attract residents. Management responsiveness evaporates after move-in. Trash accumulates in hallways and stairwells for weeks, roaches appear regardless of cleanliness, a freight elevator has been broken for over a year, and the security gate frequently fails, resulting in vehicle theft and break-ins. Residents report no response to calls, emails, or in-person requests for lease termination following security failures. Office staff vanish early or avoid phones entirely, making maintenance requests and rent disputes nearly impossible to resolve without escalating to Fair Housing complaints.

Newer residents with attentive leasing agents and no maintenance issues report high satisfaction. Long-term residents and those needing management support describe a property in decline, particularly under current management.

Praised for
  • Ashley and staff responsiveness in leasing
  • floor-to-ceiling views and spacious units
  • welcoming community and resident events
  • responsive maintenance
  • Midtown location and walkability
Watch-outs
  • persistent roach and pest infestation
  • filthy stairwells and common area trash
  • non-functional elevators and delayed repairs
  • broken security gates and car theft
  • poor communication and unresponsive management
  • package theft and insecure mailroom
responsive-managementpoor-communicationmaintenance-delaysclean-facilitiespest-issuessecure-parkingfriendly-staffunresponsive-office
Best for: New residents comfortable with leasing-stage responsiveness and move-in support.
Think twice if: Long-term residents, those requiring ongoing maintenance, or anyone concerned about pest control, gate security, or responsive after-hours management should look elsewhere.

What this Community Does Well

  • Spacious units with floor-to-ceiling windows
  • Excellent leasing staff (Ashley, Latocha, Derrick)
  • Resort-style pool and active resident events
  • Prime Midtown location with walkable area

What to Know Before Signing a Lease

  • Leasing agents Ashley and Latocha named repeatedly for exceptional guidance and responsiveness
  • Freight elevator out of service for over one year as of recent reviews
  • Security gate fails regularly, enabling vehicle theft and break-ins
  • Roach infestments require professional treatment (3 treatments mentioned)
  • Mailroom security inadequate; packages frequently stolen or misdelivered
  • Residents escalated maintenance issues to Fair Housing Act complaints and BBB to collect illegal pet rent charges
  • Maintenance team praised separately; staff turnover in leasing office noted as problem
  • One-star reviewers report management unresponsive to lease termination requests following security or safety failures

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Leasing staff deliver white-glove onboarding; post-move-in maintenance and management decline sharply after move-in.

How This Community Compares

  • Rated 3.9 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

What Residents Are Saying

leasing processhelpful staffelevatorswalkablespacious unitsresponsive stafffilthy stairwellsfloor to ceiling windowswelcoming atmosphereapartment tours

How We Score Communities

How We Score
Star rating 28
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Ratings by Category

5
285
4
25
3
12
2
14
1
92

Common Questions About This Community

Who can help with the move-in and leasing process?
Ask for Ashley or Latocha in the leasing office. Multiple reviewers report they walk applicants through every step of application, approval, and move-in.
How long has the freight elevator been out of service?
Over one year as of the most recent reviews (June 2025). Multiple residents report it has not been repaired despite management promises.
Is the parking garage secure?
No. The security gate is frequently non-functional, and cameras in the garage do not consistently work. Multiple vehicles have been stolen or vandalized.

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Last updated 2026-08-23