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Art House Sawyer Yards

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 174 Google reviews · How we rank ›

3.6(174) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Art House Sawyer Yards
Service
Pet-Friendly Apartments
Reviews
174

What We Found

Leasing staff like Nichole, Danny, and Courtney earn consistent praise for patience and clarity, and residents report quick maintenance response. However, the property suffers from significant upkeep gaps: the rooftop pool remains closed after a year with vague promises, hallways smell of trash and stale air, the dog field sits uncleaned, and elevator problems go unaddressed. Internet is locked to a single unreliable provider. Move-out charges for normal wear (carpet indents, scuff marks) have sparked disputes and BBB complaints.

The location on Washington Avenue draws arts professionals, and interior finishes are modern with good views. Yet deferred maintenance and management's transparency issues overshadow the amenities, particularly for residents staying longer than a year. Reviewers who moved out cite misleading advertising around the pool and frustration with a disconnect between the polished lobby and degraded common spaces.

Recent shift: Recent reviews (past 3 months) show a harder tone on maintenance failures and move-out disputes. Older reviews (6-8 months ago) emphasize staff warmth and smooth onboarding; more recent ones (past 2 months) highlight unresolved facility issues and management distance on transparency.

Praised for
  • welcoming staff (when engaged)
  • responsive maintenance
  • modern finishes and downtown views
  • walkable arts district location
  • clean amenities (when maintained)
Watch-outs
  • rooftop pool closed for over a year with no updates
  • deteriorating common areas (stained carpets, dirty hallways, trash buildup)
  • inadequate maintenance of dog field and grounds
  • poor internet (forced single provider, frequent outages)
  • aggressive move-out fees and deposit disputes
  • understaffed for walk-in tours
  • noisy street and neighborhood issues
responsive-managementpoor-communicationmaintenance-delaysclean-facilitiespest-issuesfriendly-staffgood-value
Best for: Professionals working from home seeking arts district location and modern finishes, if internet reliability is not critical.
Think twice if: Avoid if you need reliable internet, expect full amenity access upon signing, or plan to stay beyond two years. Pool closures, internet outages, and disputed move-out charges are recurring issues.

What this Community Does Well

  • attentive leasing staff (Nichole, Danny, Courtney named repeatedly)
  • quick maintenance response
  • modern finishes and city views
  • walkable arts district location

What to Know Before Signing a Lease

  • Leasing staff Nichole, Danny, Courtney, and Shelsea Munro praised by name for customer service
  • Rooftop pool closed for over one year with no progress; residents report being told 'soon' repeatedly
  • Internet locked to Single Digits provider with recurring outages lasting days or weeks
  • Move-out disputes include charges for carpet indents and faded paint as 'damage'
  • Dog field described as uncleaned with feces; residents forced to walk dogs off-property
  • Maintenance responds quickly but common areas deteriorate (stained hallway carpets, trash rooms, garage corridors)
  • Elevator malfunctions without notification signs

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Dog field consistently uncleaned and unusable; many residents report walking pets off-property instead.

How This Community Compares

  • Rated 3.6 against a 4.12 average across the 45 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

What Residents Are Saying

rooftop pooldowntown viewsfloor planwine fridgemodern apartmentspet friendlyclean complexapartment finishesclub housewelcoming staff

How We Score Communities

How We Score
Star rating 11
Review volume 97
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Ratings by Category

5
106
4
5
3
6
2
6
1
51

Common Questions About This Community

Is the rooftop pool open?
No. The pool has been closed for over a year. Management stated it was under construction and 'being worked on' but reviewers report no visible progress and no timeline updates since at least March of the previous year.
What internet providers are available?
The complex is locked to a contract with Single Digits only. Residents cannot choose other providers. Multiple reviewers report frequent outages lasting days to weeks.
What should I expect during move-out?
Reviewers report charges for normal wear and tear (carpet indents from furniture, faded paint, scuff marks) reclassified as damage. Deposits may not cover these charges; some residents were sent to collections. Photograph your unit before moving in and keep documentation.

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Last updated 2026-08-23