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Resort Style Luxury Apartments The Woodlands
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Furnished & Corporate ApartmentsStudent ApartmentsLuxury & High-Rise Apartments
Ellison Heights
Luxury & High-Rise Apartments
- Location
- Greater Heights, Houston
- Service
- Luxury & High-Rise Apartments
- Reviews
- 97
- Ranking
- #72 in Luxury & High-Rise Apartments
- Best for
- Short-term residents prioritizing turnkey leasing and event hosting over long-term stability.
Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-22.
What We Found
Five-star residents praise the building's bright, modern finishes, location, and staff warmth: leasing agents like Matt and Tamekia, concierge Taz, and maintenance lead Raymundo earn specific mention for professionalism and quick fixes. But long-tenants report a pattern of frustration. Elevators fail regularly, sometimes for days or weeks, forcing residents to carry groceries up stairs and disrupting move-outs. The lobby was shuttered for six months after a sprinkler incident. One family experienced unannounced maintenance entries, including while vulnerable. Wifi outages have plagued work-from-home residents, and office staff are often unreachable. Management acknowledges problems but offers little accountability or solutions.
The leasing experience itself splits sharply. Some cite seamless tours and transparent communication during the signing process. Others report staff becoming defensive when units aren't available, and at least one tenant was denied a promised $250 referral credit because the referred residents "weren't in the system" despite being known to the referrer. The price is steep for the disruptions some tolerate.
Praised for
- attentive concierge and leasing staff
- beautiful modern spaces and skyline views
- responsive maintenance team
- walkable Greater Heights location
Watch-outs
- frequent elevator outages and long wait times
- ongoing maintenance disruptions and unannounced entries
- building management unresponsive to problems
- reliability issues with wifi and utilities
responsive-managementmaintenance-delaysfriendly-staffclean-facilities
Best for: Short-term residents prioritizing turnkey leasing and event hosting over long-term stability.
Think twice if: Think twice if you work from home, rely on elevators, or need responsive landlord-tenant communication during crises.
What this Community Does Well
- SkyDeck event venue with floor-to-ceiling windows and views
- staff named for professionalism and kindness (Tamekia, Taz, Raymundo, Jonathan)
- modern finishes and gym amenities
What to Know Before Signing a Lease
- Leasing staff: Matt, Tamekia, Tamika Brown
- Concierge: Taz
- Management: Jonathan, Kathy, Karen, Ileana
- Maintenance lead: Raymundo
- SkyDeck venue: floor-to-ceiling windows, event hosting available
- Up to 2 weeks free rent offered on select units
- Elevator freight elevator outage caused double moving costs for at least one resident
- Lobby closed 6 months after sprinkler system activation
How Residents Rate Management, Maintainance & More
- Luxury & High-Rise Apartments
- Beautiful modern finishes and skyline views offset by chronic elevator failures, maintenance disruptions, and unresponsive management crisis response.
How This Community Compares
- Rated 3.9 against a 4.23 average across the 95 luxury & high-rise apartments businesses listed here.
- Has more Google reviews than 24% of the businesses in this directory.
What Residents Are Saying
concierge staffvirtual tourstate of the art spacesfloorplanfreight elevatorwalkabilitymoving processleasing staffproperty tourbeautiful building
How We Score Communities
How We Score Star rating 30
Review volume 86
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Ratings by Category
5
70
4
0
3
2
2
2
1
23
Common Questions About This Community
- What event space do you have?
- The SkyDeck venue features floor-to-ceiling windows and panoramic views. Reviewers report smooth setup coordination and immaculate conditions for small to medium gatherings. Named contacts: Kathy, Jonathan, Karen, Ileana.
- Is internet reliable here?
- Multiple residents report consistent wifi outages. One work-from-home tenant called it 'very frustrating.' This is a documented issue, especially if office staff are unreachable when it fails.
- How responsive is maintenance?
- Maintenance lead Raymundo is praised for prompt repairs and checking units proactively. However, elevator failures are chronic and often unrepaired until the following week, particularly after Friday breakdowns.