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Greenwood at Katy

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 170 Google reviews · How we rank ›

4.3(170) 73 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise ApartmentsStudent ApartmentsTownhome & Garden-Style ApartmentsAffordable & Income-Based ApartmentsPet-Friendly Apartments
Greenwood at Katy
Services
Luxury & High-Rise Apartments, Student Apartments, Townhome & Garden-Style Apartments
Reviews
170

What We Found

Most visitors praise Greenwood's clean grounds, spacious units, and staff warmth, with Chelsea and Katherine named repeatedly for patient, attentive service. However, a cluster of recent one-star reviews detail refund delays lasting weeks or months, conflicting fee explanations, and unanswered emails, leaving some applicants convinced the office withheld money deliberately.

Praised for
  • friendly and helpful leasing staff
  • clean and well-maintained grounds
  • spacious apartments
  • affordable pricing
Watch-outs
  • refund delays and unresponsive management
  • misleading program information
  • disorganized application process
friendly-staffwell-maintained-groundsclean-facilitiesresponsive-managementunresponsive-office
Best for: Renters seeking affordable, pet-friendly housing in Katy with attentive leasing staff during the move-in process.
Think twice if: Application refund delays and poor communication about program eligibility suggest checking cancellation and refund policies in writing before applying.

What this Community Does Well

  • clean, well-maintained grounds
  • spacious floor plans
  • named staff known for attentive service
  • affordable pricing

What to Know Before Signing a Lease

  • Chelsea and Katherine named for going above and beyond during lease and move-in
  • Property visited by reviewers described as spacious and well-maintained
  • Tax credit / workforce housing program offered but reportedly confusing and unclear on pricing

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Reviewers call the property affordable and pet-friendly but no specific pet amenities or policies mentioned.
Affordable & Income-Based Apartments
Reviewers praise affordability, but tax credit program generated complaints about misleading pricing and fee explanations.

How This Community Compares

  • Rated 4.3 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 52
Review volume 97
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Ratings by Category

5
128
4
8
3
11
2
4
1
19

Common Questions About This Community

Do you offer pet-friendly apartments?
Yes, their website lists pet-friendly housing as a service.
Can I take a virtual tour?
Yes, virtual tours are listed on their website.
What if I need to cancel my application?
Recent reviews report refund delays lasting weeks or months, so request cancellation and refund policies in writing before applying.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

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Miguel and Hailey make the leasing experience feel unhurried and personal, with genuine knowledge of the property. Residents who stay longer report clean gym and pool facilities, quick maintenance response, a safe garage, and walkable access to Heights shops and the hike-bike trail; management puts effort into community events. Security deposit returns appear problematic: one resident reported a three-month delay after their May lease end with no resolution as of August. Sound isolation between units is typical apartment-level. Still, residents call this a strong value for the Heights location, and several stayed through lease renewal or left only due to relocation.

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Cambridge Oaks Apartments
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Staff members like Khaled, Devin, and John stand out for going above and beyond during tours and emergencies, earning loyalty from residents who appreciate the on-campus location. However, the complex suffers from widespread maintenance failures: roaches appear in every unit, ceilings leak, Wi-Fi drops for weeks, fire alarms malfunction for months, and gated entrances remain broken. Reviewers consistently describe outdated interiors, peeling paint, and poor upkeep relative to rents of $600-$1,400 monthly, making value a persistent complaint. The tension between positive staff experiences and poor building conditions defines Cambridge Oaks. Residents acknowledge management handles move-out disputes fairly when documented, yet maintenance response varies wildly from proactive to weeks-long delays. Student renters feel overcharged for substandard housing and warn others away, though first impressions at the leasing office often feel smooth.

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Last updated 2026-08-23