Can I tour apartments before leasing?

Yes, virtual tours are available on their website.

Are there EV chargers in the garage?

Yes, but multiple reviews report that roughly half are non-functional.

Luminary Residences

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 16 Google reviews · How we rank ›

3.9(16) 55 composite score See reviews on Google ✓ Google-verified

Luxury & High-Rise Apartments

Service: Luxury & High-Rise Apartments
Reviews: 16

What We Found

Luminary's standout concierge staff create genuine warmth, and the property itself is clean with beautiful amenities. But chronic elevator outages, documented mold problems, and rigid management handling of lease conflicts undercut the luxury experience residents expect to pay for.

Recent shift: Yes. Positive shift noted in reviews after Hines management takeover: one reviewer specifically mentions being wary due to prior bad reviews (mentioning prior building conditions) but now recommends the property and sees ongoing repairs. However, mold litigation and inflexible lease handling remain current complaints as recent as 3 months ago.

Praised for

concierge staff (Marlon) exceptional and personable
clean property and beautiful amenities
pleasant staff across the building
recent management improvements under Hines

Watch-outs

elevator failures and long wait times
mold issues in units
strict lease violation enforcement
broken EV chargers and gates
poor temperature control in waiting areas
inflexible management on lease accommodation

responsive-managementmaintenance-delaysclean-facilitiespest-issues

Best for: professionals seeking luxury in Midtown who prioritize concierge service and amenities

Think twice if: elevator reliability is critical to your routine; mold complaints and management inflexibility on lease terms warrant inquiry

What this Community Does Well

standout concierge service
clean grounds and beautiful amenities
recent management restructuring under Hines

What to Know Before Signing a Lease

Marlon, concierge staff member, repeatedly praised for exceptional service
Half of EV chargers in garage non-functional
Elevator wait times reported at 5-10 minutes when units are down
Building formerly named the Travis, rebranded under Hines management
Mold complaints documented in multiple reviews and referenced in litigation

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments: Amenities and concierge excel, but elevator outages and mold issues contradict luxury expectations

How This Community Compares

Rated 3.9 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
Has more Google reviews than 5% of the businesses in this directory.

What Residents Are Saying

waiting for the elevatorconciergemoldchargingHas elevatorleaseamenitiesmanagementproperty

How We Score Communities

How We Score

Star rating 36

Review volume 53

Review recency 100

Review sentiment 43

Profile completeness 75

Verification 30

Ratings by Category

Common Questions About This Community

Can I tour apartments before leasing?: Yes, virtual tours are available on their website.
Are there EV chargers in the garage?: Yes, but multiple reviews report that roughly half are non-functional.

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