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Resort Style Luxury Apartments The Woodlands
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Furnished & Corporate ApartmentsStudent ApartmentsLuxury & High-Rise Apartments
Memorial Hills Apartments
Luxury & High-Rise ApartmentsPet-Friendly Apartments
- Location
- Washington Avenue Coalition / Memorial Park, Houston
- Services
- Luxury & High-Rise Apartments, Pet-Friendly Apartments
- Reviews
- 240
- Ranking
- #31 in Luxury & High-Rise Apartments
- Best for
- new movers seeking smooth leasing and a premium location; long-term residents who rarely need management support
Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.
What We Found
Long-term residents praise the building's unbeatable location near downtown and Buffalo Bayou, spacious floor plans, and responsive leasing staff who make the tour and move-in process smooth. However, a sharp divide emerged after management changed to Asset: the new company prioritizes unit renovations over addressing pest infestations, infrastructure breaks, chronic outages, and noise pollution, leaving tenants frustrated by unresponsive management despite friendly front-desk presence.
Recent arrivals and stable residents report quick maintenance and positive experiences, but those reporting issues find management polite but ineffective at follow-through. Tenants cite over $1,000 in water bill credits owed, hallway odors, and floors flooded for weeks without remedy. The leasing team (particularly Jon and Mariafernanda) earns consistent praise for professionalism and attentiveness during the signing process.
Praised for
- spacious units with excellent views
- outstanding location near Buffalo Bayou park
- attentive leasing staff (Jon, Mariafernanda)
- fast maintenance response for some residents
- safe neighborhood with good walkability
Watch-outs
- roaches and pest infestations despite complaints
- new management neglects maintenance in favor of renovations
- chronic water/utility outages and infrastructure failures
- unresponsive to tenant concerns and poor communication
- unauthorized charges and water billing errors
- construction noise at early morning and weekends
responsive-managementpoor-communicationmaintenance-delayspest-issuesfriendly-staffoverpricedunresponsive-office
Best for: new movers seeking smooth leasing and a premium location; long-term residents who rarely need management support
Think twice if: you have reported maintenance needs or live on lower floors; pest issues and water outages have persisted for months despite complaints; recent management change has reduced responsiveness
What this Community Does Well
- prime location next to Buffalo Bayou and downtown access
- spacious floor plans with city/park views
- professional leasing team (Jon, Mariafernanda praised by name)
- fast maintenance turnaround for some requests
What to Know Before Signing a Lease
- Leasing staff Jon and Mariafernanda named repeatedly for excellent customer service during tours
- management changed to Asset company about one year ago; quality declined afterward
- major water line break affected floors 1-3; hallway odors and garage door broken for months
- one tenant documented over $1,000 in water bill credits owed; required in-person complaint to obtain
- construction noise reported at 6am on Saturdays and holidays; renovations ongoing for over a year
How Residents Rate Management, Maintainance & More
- Luxury & High-Rise Apartments
- Beautiful, spacious units with quality finishes and views; strong leasing experience, but new management prioritizes renovations over addressing infrastructure and pest problems affecting resident quality of life.
How This Community Compares
- Rated 4 against a 4.23 average across the 95 luxury & high-rise apartments businesses listed here.
- Has more Google reviews than 68% of the businesses in this directory.
What Residents Are Saying
floor planluxury flatsbuffalo bayou parkproximity to parkrenovationscity viewquiet neighborhoodpet friendlywater pressureeasy process
How We Score Communities
How We Score Star rating 34
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30
Ratings by Category
5
152
4
27
3
8
2
11
1
42
Common Questions About This Community
- Is there free parking?
- Yes, the complex has both free and paid parking options available, with a spacious garage that typically has spots available.
- How close is this to Buffalo Bayou Park?
- Very close. Units with south-facing views overlook a community park with a pedestrian bridge that connects directly to Buffalo Bayou Park.
- What should I know about the maintenance response time?
- Some residents report quick turnaround on maintenance requests, but others describe chronic issues left unresolved for weeks or months; experience varies depending on request type.