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Resort Style Luxury Apartments The Woodlands
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Luxury & High-Rise ApartmentsFurnished & Corporate Apartments
Modera Washington
Luxury & High-Rise Apartments
- Service
- Luxury & High-Rise Apartments
- Reviews
- 261
What We Found
Modera Washington is a modern luxury complex with impressive design and amenities, but residents report serious maintenance and cleanliness failures. New management and a management team change around 2024 appear to have worsened conditions. Recurring issues include broken elevators, failed garage security, mold, and roach infestations; maintenance staff member Jose receives consistent praise for responsiveness, while office staff turnover and dismissive communication frustrate residents. The property has become difficult to recommend at its price point.
Early residents reported good experiences, but those who stayed through management transitions describe deteriorating upkeep, aggressive deposit recovery practices, and a disconnect between the luxury marketing and actual living conditions. Security breaches and pest problems dominate recent feedback, with health concerns going unaddressed.
Praised for
- maintenance technician Jose is responsive and thorough
- modern amenities (golf simulator, pool, fitness center, lounges)
- some leasing staff (Audrey, Tori) are knowledgeable and welcoming
- good location near Washington Avenue
- well-designed apartments with quality finishes
Watch-outs
- elevators frequently out of service for weeks or months
- garage gates break repeatedly, security compromised, cars broken into
- roach infestations in units, hallways, pool areas
- recurring mold in units, management refuses professional remediation
- chronic hot water outages (weeks at a time)
- management dismissive of tenant complaints, threatens security deposits
- package theft despite Fetch service
- hallways smell, dog waste, poor cleanliness in common areas
- aggressive collections agency contact after move-out
responsive-managementmaintenance-delayspoor-communicationclean-facilitiespest-issuespackage-theftunresponsive-office
Best for: short-term residents or those who prioritize amenities and location over long-term property reliability
Think twice if: security and cleanliness are priorities; management responsiveness and building maintenance have deteriorated significantly since 2024
What this Community Does Well
- thoughtful unit design with smart home technology
- extensive amenities (pool, golf cage, fitness studio, business center)
- maintenance technician Jose's reliability
- strong early reputation, good power resilience during storms
What to Know Before Signing a Lease
- Jose (maintenance technician) consistently praised for quick, thorough repairs
- management team changed around 2024; quality declined afterward
- Brittani Groves named as Regional Community Manager; multiple residents describe unprofessional behavior
- Leasing staff Tori and Audrey receive individual praise for tours
- storage units easily picked, residents reported break-ins due to weak handles
- building operates under Millcreek property management; prior resident had negative experience at another Millcreek Houston property
How Residents Rate Management, Maintainance & More
- Luxury & High-Rise Apartments
- Beautiful design and amenities undercut by management failures, security breaches, unresolved pest and mold issues, and aggressive deposit practices.
How This Community Compares
- Rated 4.2 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
- Has more Google reviews than 74% of the businesses in this directory.
What Residents Are Saying
helpful staffsky loungecleanlinessgolf simulatorvinyl flooringskyline viewselevatorfloor planspoolluxury living
How We Score Communities
How We Score Star rating 46
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30
Ratings by Category
5
199
4
6
3
5
2
8
1
43
Common Questions About This Community
- Does Modera allow pets?
- Yes. Pet profile fee is $30 per household, one-time fee $300 per pet, deposit $300 per pet, and rent $25 per month per pet.
- What happens if I have a maintenance issue?
- Maintenance technician Jose responds quickly and thoroughly. However, complex building issues (elevators, hot water, mold, gates) have experienced extended downtime under recent management.
- Is guest parking available?
- Residents receive two parking permits. Guest parking is available by permit 6 PM to 8 AM; parking outside those hours or without a permit may result in towing.
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