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Modera Waugh

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 136 Google reviews · How we rank ›

4.1(136) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
Modera Waugh
Service
Luxury & High-Rise Apartments
Reviews
136

What We Found

Tour experience feels polished but diverges sharply from resident reality. Visitors praise the building's design, views, and leasing staff efficiency; residents report years of unresolved plumbing, sewage contamination, and water damage that management deflects rather than fixes. Individual maintenance staff members (Steve, Randell) earn high marks for repairs. The core problem is management's pattern: slow acknowledgment, poor follow-up, and unwillingness to relocate tenants even during active biohazards. Location and amenities attract residents, but the gap between promise and upkeep has driven multiple lease terminations.

Specific concerns include a designed-in flaw where corner apartments place sewer lines audibly in living spaces, raw sewage backups treated with band-aids instead of remediation, and security issues (car theft, theft from garage and guest parking) managed without transparency. Management responds publicly online but ignores residents' in-office requests. Rent price compounds frustration when basic utilities (hot water) and safety feel inconsistent.

Praised for
  • knowledgeable leasing and tour staff
  • strong gym and pool amenities
  • excellent city views and location
  • responsive maintenance (some staff members)
Watch-outs
  • management unresponsive to maintenance and safety issues
  • severe water damage, sewage, and mold problems
  • structural and design flaws (noise, plumbing)
  • lack of accountability and poor communication
responsive-managementmaintenance-delaysclean-facilitiesunresponsive-officesecure-parkinghidden-fees
Best for: Professionals seeking location and modern finishes who can handle maintenance delays and move quickly if problems arise.
Think twice if: You need responsive management, structural reliability, or quiet plumbing. Multiple residents report ongoing water damage, sewage issues, and management reluctance to relocate or acknowledge systemic faults.

What this Community Does Well

  • Prime Montrose location near Buffalo Bayou Park and River Oaks
  • Modern amenities (gym, pool, 360 virtual tours)
  • Knowledgeable leasing staff during tours
  • Pet-friendly with published fee structure

What to Know Before Signing a Lease

  • Steve (maintenance) praised for proactive repairs and going beyond requests
  • Randell and Gaby (leasing/management) noted for tour quality and initial friendliness
  • Raw sewage backup documented in units above gym; management offered lease break instead of unit transfer
  • Car theft and vandalism reported in secured garage and guest parking
  • Corner apartment design flaw places sewer lines audibly in living rooms; management refused transfer despite 50% occupancy

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Striking split: tour reviewers praise modern spaces and attentive leasing staff; residents cite unresolved plumbing, sewage, mold, and management deflection as incompatible with luxury pricing.

How This Community Compares

  • Rated 4.1 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

What Residents Are Saying

helpful staffconcierge teamfloor plansspacious apartmentstourwalkabilitymoldpoolleasinggym

How We Score Communities

How We Score
Star rating 40
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
102
4
3
3
1
2
6
1
24

Common Questions About This Community

Are pets allowed?
Yes. Pet fees: $30 profile per household per pet, $400 one-time per pet, $400 deposit per pet, and $30 monthly rent per pet.
Is parking secure?
The building has a secured garage, but residents report multiple car thefts, break-ins, and vandalism incidents; management response to security breaches has been delayed or non-transparent.
How fast is maintenance?
Response varies widely. Some maintenance staff (Steve) are praised as immediate and proactive. Management-level requests and systemic issues face long delays and require resident follow-up.

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Greatwood at Sugar Land

4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23