What floor plan sizes are available?

Studios, one-bedroom, and two-bedroom units are offered. Reviewers specifically praise spacious floor plans.

What has changed under the new management?

Residents report slower maintenance, more frequent equipment failures (doors, elevators, gym items), rent increases, and less consistent cleanliness since Sync took over in spring 2026. Staff members Angelina, Brian, and Nina are noted as exceptions.

Parking is available, though the property has changed parking vendors twice under current management and residents report access frustrations.

SYNC Sawyer Heights

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 164 Google reviews · How we rank ›

4.5(164) 73 composite score See reviews on Google ✓ Google-verified

Luxury & High-Rise Apartments

Service: Luxury & High-Rise Apartments
Reviews: 164

What We Found

Praise for specific staff members and spacious layouts masks deeper frustration. Since Sync took over management in spring 2026, residents report failing doors, slow repairs, odors in common areas, rent hikes without quality improvement, and inconsistent maintenance. Five-star reviews cluster heavily before and immediately after the transition; recent one-star reviews express feeling that the property is now managed for revenue rather than resident wellbeing.

Recent shift: Sharp decline in sentiment since Sync management took over in spring 2026. Older reviews under previous management praise the property; newer reviews describe deterioration in maintenance, cleanliness, and communication, despite individual staff members (especially Angelina) receiving continued praise.

Praised for

friendly and responsive leasing staff
spacious floor plans
outdoor amenities well-maintained
strong individual staff members (Angelina, Brian, Nina)

Watch-outs

significant decline since Sync management takeover
elevators and doors frequently out of service
maintenance slowness and unreliability
cleanliness issues (hallway odors, garage dust, pet hair)
rent increases with no service improvement
parking and access complications
poorly maintained amenities (gym equipment, pool table)

responsive-managementmaintenance-delaysclean-facilitiesunresponsive-officehidden-fees

Best for: Renters prioritizing floor plan size and location who do careful due diligence on current maintenance trends.

Think twice if: You want consistent, responsive maintenance. Recent residents report slow repairs, frequent elevator/door outages, and declining common-area upkeep since the 2026 management change.

What this Community Does Well

Spacious floor plans praised by residents
Several staff members known for attentive personal service
Location near Downtown and Washington Avenue

What to Know Before Signing a Lease

Staff members named as strong: Angelina, Brian, Nina, Lindsey, Marco, Freddie
Previous management (Taylor Heights era) praised for responsiveness; current Sync management flagged as slower
Rent increases cited: base rent $2,475 plus $48 fixed charges previously; renewal offered $2,637 base with additional $183 'Other Items' monthly
Maintenance complaints include slow A/C repairs, undisclosed leaks, broken gym equipment (treadmills, TVs, water filters), unstable foosball table, damaged pool cues
Building doors and elevators frequently out of service for days
Parking vendor changed twice under new management
Train noise/crossing delays mentioned as neighborhood factor

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments: Spacious units praised early on; recent reviews cite rising prices without service or cleanliness improvements to match.

How This Community Compares

Rated 4.5 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
Has more Google reviews than 46% of the businesses in this directory.

What Residents Are Saying

floorplanleasing processspacious unitscabanaslarge closetaccess to downtownhomey feelwelcoming atmosphereleasing staffpool

How We Score Communities

How We Score

Star rating 63

Review volume 96

Review recency 100

Review sentiment 41

Profile completeness 100

Verification 30

Ratings by Category

141

Common Questions About This Community

What floor plan sizes are available?: Studios, one-bedroom, and two-bedroom units are offered. Reviewers specifically praise spacious floor plans.
What has changed under the new management?: Residents report slower maintenance, more frequent equipment failures (doors, elevators, gym items), rent increases, and less consistent cleanliness since Sync took over in spring 2026. Staff members Angelina, Brian, and Nina are noted as exceptions.
Is parking included?: Parking is available, though the property has changed parking vendors twice under current management and residents report access frustrations.

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