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The Carter

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 367 Google reviews · How we rank ›

4.5(367) 82 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
The Carter
Service
Luxury & High-Rise Apartments
Reviews
367

What We Found

Visitors consistently encounter knowledgeable leasing staff who spend time on detailed tours and answer questions patiently. Units are spacious and finished with luxury touches; the building itself draws repeated praise for appearance and views.

Move-out billing caused one escalation to collections without advance notice, though management resolved it quickly when escalated. Staff like Jai, Shay, Adrianna, and others earn repeated individual mentions for professionalism and kindness.

Praised for
  • attentive leasing staff
  • spacious luxury units
  • professional tours
  • welcoming community feel
Watch-outs
  • move-out billing miscommunication
  • lack of prior notice before collections escalation
friendly-staffresponsive-managementmodern-amenitiesclean-facilities
Best for: Renters seeking a welcoming luxury community with attentive, knowledgeable leasing support.
Think twice if: Those sensitive to billing errors should verify move-out policy clarity upfront; one resident faced collections escalation without advance notice.

What this Community Does Well

  • named leasing staff (Jai, Shay, Adrianna) consistently praised for patience and knowledge
  • spacious units with luxury finishes
  • detailed, welcoming tour experience

What to Know Before Signing a Lease

  • Leasing agents Jai and Shay repeatedly named for patience, knowledge, and professionalism during tours
  • Staff (JJ, Doug, Liz, Adrianna) mentioned for making residents feel at home
  • Move-out billing issue escalated to collections without prior call or email notification; reversed on escalation

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Spacious, beautifully finished units with luxury amenities consistently praised; leasing tours described as professional and informative.

How This Community Compares

  • Rated 4.5 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

What Residents Are Saying

helpful staffwelcoming staffconciergetourluxurious apartmentsproperty tourfloor plansthick wallsluxury feeldog park

How We Score Communities

How We Score
Star rating 65
Review volume 100
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Ratings by Category

5
312
4
9
3
8
2
6
1
32

Common Questions About This Community

What can I expect during a tour at The Carter?
Leasing staff walk you through multiple floor plans at your pace, answer detailed questions, and show available options. Tours are described as professional and thorough.
Are there named staff I should ask for?
Jai and Shay are repeatedly praised by reviewers for leasing support. Adrianna, JJ, Doug, and Liz are also mentioned for responsive help with resident issues.
What happened with that move-out billing complaint?
One resident's final statement went to the wrong address and was escalated to collections without prior notice. The property manager reversed the charges and removed the collection file when escalated. They recommend the property update its policy to notify tenants directly before collections action.

Similar apartments nearby

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66

Greatwood at Sugar Land

4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23