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The Hopkins

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 138 Google reviews · How we rank ›

4.3(138) 77 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
The Hopkins
Service
Luxury & High-Rise Apartments
Reviews
138

What We Found

Residents consistently praise The Hopkins for its renovated amenities, attentive staff, and fast maintenance response. Common areas stay clean and the location appeals strongly. However, one resident documented serious concerns about stolen packages and an unresponsive mailroom, raising security questions that deserve resolution before move-in.

Praised for
  • friendly and responsive staff
  • prompt maintenance response
  • recently renovated amenities
  • clean common areas
  • beautiful finishes
Watch-outs
  • elevator downtime
  • package theft and mail security concerns
  • poor management response to missing mail
responsive-managementclean-facilitiesfriendly-staffwell-maintained-groundsmodern-amenities
Best for: Professionals seeking modern amenities and responsive management in a Midtown location.
Think twice if: Package theft and mail security issues have gone unresolved; verify their current protocols before signing a lease.

What this Community Does Well

  • recently renovated common areas and fitness center
  • prompt maintenance and responsive staff
  • prime Midtown location
  • resort amenities including pool and 24-hour athletic club

What to Know Before Signing a Lease

  • Ethan (leasing staff) specifically praised for responsiveness
  • Maintenance team responds same-day to service requests
  • Recent renovation of fitness center and pool completed quickly
  • Elevator downtime cited as recurring issue
  • One resident documented hundreds of dollars in missing packages and alleged theft; management reportedly declined to review security footage without police involvement

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Residents praise renovated finishes, modern fitness center, and resort pool; elevator reliability is a concern.

How This Community Compares

  • Rated 4.3 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

What Residents Are Saying

mail roomconciergeunit finishesgrill areaquiet complexstreet noiseleasing stafffood trucksmaintenance staffleasing process

How We Score Communities

How We Score
Star rating 52
Review volume 93
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Ratings by Category

5
98
4
15
3
5
2
3
1
17

Common Questions About This Community

Are maintenance requests handled quickly?
Yes. Multiple residents report same-day or same-week responses, with staff arriving promptly to service issues.
What amenities does The Hopkins offer?
Resort-style pool, 24-hour athletic club, iCafe, in-unit washer-dryer, and recently renovated fitness facilities.
What are the lease terms for a 2-bedroom?
Their website lists 2-bedroom apartments starting at $2,199 per month.

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4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23