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The Huxley at Medical Center Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 293 Google reviews · How we rank ›

3.6(293) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
The Huxley at Medical Center Apartments
Service
Luxury & High-Rise Apartments
Reviews
293

What We Found

Satisfaction at The Huxley splits sharply. Five-star reviews praise the leasing team (especially Ms. Andrea and Mercy) for attentive help and staff warmth, plus valet trash and gated security. One- and two-star reviews describe maintenance delays (AC out for months, roaches unfixed for weeks), excess fees ($200+ above base rent), poor building security, and management that enforces pet rules via email but ignores repair requests.

Experience depends heavily on which building and what you need fixed. Tenants report friendly staff but slow follow-through on work orders, noisy neighbors in Building 1 with no enforcement, stolen cars and no security cameras, and grounds (potholes, dumpster area, pool) that contradict the "clean" rating some praise.

Praised for
  • friendly and helpful staff (especially Ms. Andrea, Mercy, Kelvin)
  • prompt maintenance response for some tenants
  • clean grounds and valet trash service praised
  • peaceful and well-maintained common areas for satisfied residents
  • gated, secure community feel
Watch-outs
  • excessive hidden fees beyond base rent (gym, lock, parking, trash)
  • slow or incomplete maintenance (AC outages, roaches, rats, sink issues lasting weeks)
  • poor enforcement of noise violations in some buildings
  • inadequate security and car safety (theft, break-ins, no cameras)
  • neglected grounds (potholes, dirty dumpsters, pool conditions)
  • unit condition issues (peeling paint, roaches, mold, broken fixtures)
  • unresponsive management to maintenance requests
friendly-staffmaintenance-delaysresponsive-managementunresponsive-officeclean-facilitieshidden-feesquiet-communitynoisy-neighbors
Best for: First-time renters or families seeking updated finishes and attentive leasing support, if maintenance responsiveness is secondary.
Think twice if: Tenants dealing with maintenance emergencies (AC failure, pests) should question response time beforehand. Budget an extra $200/month in undisclosed fees. Avoid Building 1 if noise matters. Security-conscious residents should verify camera coverage and on-site staffing.

What this Community Does Well

  • Leasing and guest-facing staff known for warmth and professionalism
  • Valet trash service and gated community
  • In-unit washer/dryer, wood flooring, granite counters
  • Proximity to NRG Stadium and Medical Center area

What to Know Before Signing a Lease

  • Ms. Andrea and Mercy named by five-star reviewers for leasing help
  • Kelvin praised for application support
  • Alexis credited with property management
  • Maintenance team reports mixed: friendly but completion delays of 3+ weeks on critical items (AC, roaches)
  • Valet trash pickup mentioned as reliable
  • Pest control offered but roaches and rats reported despite this service
  • AC outage for 3 months; hot water pressure inadequate for dishwashing; sink repairs delayed 1+ week

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Five-star reviews praise finishes, location, and staff warmth; one-star reviews report pest infestations, slow maintenance, and excessive fees undercutting the luxury promise.

How This Community Compares

  • Rated 3.6 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What Residents Are Saying

valet trashapartment hunting processgated arealease renewalquiet complextowingapartment viewingrenovationhelpful peopleconvenient tour

How We Score Communities

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Ratings by Category

5
169
4
18
3
9
2
12
1
85

Common Questions About This Community

What fees are included beyond rent?
Reviewers report gym ($65/month), lock fees ($65/month), and other charges totaling $200+ above base rent. The full fee schedule is not detailed in reviews; confirm all charges before signing.
How responsive is maintenance?
One reviewer waited 3 months for AC repair (given only a window unit); another waited 1+ week for a kitchen sink fix. Another praised prompt response. Responsiveness appears inconsistent.
Is the complex pet-friendly?
The website lists a $400 animal fee and $25/month pet fee. Reviewers note the office sends frequent emails about pet rules and towing, though enforcement tone is stricter than maintenance follow-up.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23