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The Lanesborough

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 216 Google reviews · How we rank ›

3.1(216) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
The Lanesborough
Service
Luxury & High-Rise Apartments
Reviews
216

What We Found

Strong individual staff standouts-Diana, Ana, and Miguel-earn high marks for responsiveness and professionalism. But management communication fails when it matters most: AC units break repeatedly (sometimes for weeks), mold lingers unchecked, and residents report difficulty reaching the office, unclear fee structures, and deposit issues. Close proximity to the medical center and metro rail is a genuine draw, yet recurring infrastructure problems and administrative frustration undercut the property's luxury positioning.

Praised for
  • convenient location near medical center and metro rail
  • spacious modern units
  • responsive individual staff members
  • professional maintenance personnel
Watch-outs
  • chronic AC failures and poor repair timelines
  • mold issues and health concerns
  • unresponsive management and poor communication
  • opaque fees and deposit disputes
responsive-managementpoor-communicationmaintenance-delaysclean-facilitiespest-issueshidden-feesfriendly-staffunresponsive-office
Best for: Medical professionals and students needing short-term proximity to the medical center and hospital complex.
Think twice if: AC reliability and management communication are critical to you; multiple residents reported weeks without full cooling and difficulty reaching the office for help.

What this Community Does Well

  • walking distance to Texas Medical Center and metro rail stop
  • spacious modern units with contemporary finishes
  • on-site maintenance and professional leasing staff

What to Know Before Signing a Lease

  • Miguel Roura responded to AC filter replacement within 5 hours on a Friday
  • Diana stayed after hours to assist a delayed move-in
  • Ana praised for responsive property management and communication
  • Central AC has failed multiple times for some residents, with week-plus repair wait times
  • Mold reported in units and not adequately addressed across multiple complaints
  • Valet trash service advertised but allegedly inconsistent-residents report bags left on grounds and stairs
  • Portable AC units provided as temporary measures during repairs but inadequate for full-unit cooling

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Location and amenities strong; chronic AC failures, mold, and management communication gaps undermine luxury positioning

How This Community Compares

  • Rated 3.1 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

What Residents Are Saying

friendly officemetro rail accesscommute to medical centeryoga classesvalet trashstudy roombugspoolsgateconvenient location

How We Score Communities

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
92
4
20
3
5
2
15
1
84

Common Questions About This Community

How close is The Lanesborough to the Texas Medical Center?
It is within walking distance to the Texas Medical Center and has a metro rail stop right outside the apartments, making it an 8-minute commute to nearby hospitals and medical schools for some residents.
What happens if my AC breaks in summer?
Maintenance will provide a portable AC unit, but based on recent reviews, full repairs can take a week or longer while waiting for replacement parts, leaving residents with inadequate cooling during hot months.
What is included in rent, and what costs extra?
The website states 100% off first month's rent on select floor plans. Residents mention a $92 monthly amenity fee and $25 for valet trash service, but lease terms and final move-out fees lack transparency according to complaints.

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Greatwood at Sugar Land

4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23