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Resort Style Luxury Apartments The Woodlands
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Luxury & High-Rise ApartmentsFurnished & Corporate Apartments
The Star
Luxury & High-Rise Apartments
- Service
- Luxury & High-Rise Apartments
- Reviews
- 185
What We Found
Living at The Star means joining a community where staff know residents by name and deliver consistent, personalized service across leasing, concierge, and maintenance. The concierge team, anchored by Abbas and his colleagues, sets a standard rare in apartment buildings-greeting residents daily with genuine attention and solving problems quickly.
Brandon and the leasing team guide you through signing and move-in with patience and clarity, making the initial experience feel smooth rather than transactional. The downtown location puts restaurants, Daikin Park, and the Toyota Center within walking distance. Beware: rent jumps significantly at renewal, and the building has added optional finance-tool subscriptions to renewal paperwork.
Praised for
- staff professionalism and attentiveness
- concierge team and personal service
- clean, well-maintained building
- convenient downtown location
- strong leasing experience
Watch-outs
- annual rent increases of $600+
- attempted addition of subscription services to renewals
responsive-managementfriendly-staffclean-facilitieswell-maintained-grounds
Best for: Professionals seeking walkable downtown living with attentive, personalized building management.
Think twice if: Annual rent hikes of $600+ and optional fees added at renewal may price out long-term residents.
What this Community Does Well
- Proactive, name-learning concierge team
- Strong leasing staff (Brandon, Inayah)
- Walkable downtown location to parks and restaurants
- Historic building with modern finishes
What to Know Before Signing a Lease
- Abbas leads concierge team and manages parking garage
- Brandon Martindale is leasing agent praised for responsiveness
- Inayah in leasing tested soundproofing by dropping weights in gym during tours
- Building features thick walls between units
- Staff names residents as standard practice
How Residents Rate Management, Maintainance & More
- Luxury & High-Rise Apartments
- Staff attentiveness, cleanliness, and downtown walkability consistently cited; rent renewal practices complained about.
How This Community Compares
- Rated 4.4 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
- Has more Google reviews than 51% of the businesses in this directory.
What Residents Are Saying
concierge teamleasing processhistoric buildingindoor dog parkvalethelpful teamdowntown locationrooftop viewcourteous staffclean building
How We Score Communities
How We Score Star rating 58
Review volume 99
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30
Ratings by Category
5
148
4
6
3
5
2
5
1
21
Common Questions About This Community
- Can I hear noise from neighbors' units?
- The building has thick walls between apartments. During leasing, staff have tested soundproofing by dropping weights in the gym above a unit to demonstrate sound isolation.
- What is the leasing experience like?
- Brandon and Inayah in the leasing office work patiently through options, explain unit details, and remain flexible and responsive through move-in. Multiple recent reviews praise them for clarity and attentiveness.
- How does concierge service work?
- The concierge team, led by Abbas, greets residents by name daily, assists with requests quickly, and is described as proactive in checking in on residents' needs.
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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.
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