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Resort Style Luxury Apartments The Woodlands
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The Susanne - Montrose Apartments
Luxury & High-Rise ApartmentsPet-Friendly Apartments
- Location
- Montrose, Houston
- Services
- Luxury & High-Rise Apartments, Pet-Friendly Apartments
- Reviews
- 196
- Ranking
- #11 in Luxury & High-Rise Apartments
- Best for
- Young professionals and active retirees seeking walkability and community; pet owners (dog park on site).
Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.
What We Found
Most residents enjoy the friendly staff, walkable Montrose location, and well-kept amenities like the pool and gym. Daphne, Ashly, and the maintenance team (Jorge, Juan, Rom) earn consistent praise for responsiveness and care.
However, persistent infrastructure issues damage trust: toxic mold from water damage was dismissed, security gates stay open routinely, and hot water outages left residents without basic services during holidays. Several long-term residents departed after management refused proper remediation or relocation, instead pursuing debt collection and demanding NDAs. New management has improved morale, but the core problems-building maintenance, pest control, and gate security-remain unresolved.
Praised for
- friendly, responsive staff and leasing team
- clean, well-maintained building and amenities
- walkable location with HEB nearby
- dog park and pet-friendly features
- responsive maintenance crew
Watch-outs
- pest issues and toxic mold not addressed
- security gates frequently left open
- poor communication with prospective residents
- maintenance delays and infrastructure problems
- fees added at lease renewal despite initial pitch
responsive-managementpoor-communicationclean-facilitiespest-issuessecure-parkinghidden-feesfriendly-staffgood-valuemodern-amenities
Best for: Young professionals and active retirees seeking walkability and community; pet owners (dog park on site).
Think twice if: Building has history of unaddressed water damage, mold, pest control lapses, and security gate failures. Management communication with prospects and at lease renewal can be inconsistent.
What this Community Does Well
- Staff like Daphne, Ashly, and maintenance named by residents for going extra
- Walking distance to HEB and restaurants; quiet, friendly community
- Dog park and heated pool with poolside grills
- All-inclusive rent pitch (though reviewed at lease renewal)
What to Know Before Signing a Lease
- Leasing staff Daphne and Ashly praised by name for customer service; maintenance team Jorge, Juan, Rom, Jonathan, Eda noted for speed and care
- Dog park on site; heated resort-style pool with gas grills; state-of-the-art fitness center; resident club room
- History of water damage from Hurricane Harvey (2017) and subsequent mold not remediated; residents relocated and charged additional rent or pursued for debt collection
- Security gates and garage doors routinely left open; cameras installed only after repeated break-ins
- Lease renewal fees added after initial 'everything included' pitch at move-in
- Backup generator installed but covers only one elevator and emergency lighting
How Residents Rate Management, Maintainance & More
- Pet-Friendly Apartments
- Dog park praised; one resident flagged urine smell and poor cleaning in visitor garage hallway daily.
- Luxury & High-Rise Apartments
- Pool, gym, and amenities well-maintained; but building age and infrastructure issues (elevators, water, gates) undercut luxury positioning.
How This Community Compares
- Rated 4.5 against a 4.23 average across the 95 luxury & high-rise apartments businesses listed here.
- Has more Google reviews than 54% of the businesses in this directory.
What Residents Are Saying
friendly officeleasing processluxury apartmenthardwood floorsgas stovetopshelpful staffwalkable neighborhoodfloor plansdog parkresponsive staff
How We Score Communities
How We Score Star rating 64
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Ratings by Category
5
157
4
13
3
6
2
3
1
17
Common Questions About This Community
- Is there a dog park?
- Yes, the property features a resident bark park on site.
- What's nearby?
- HEB grocery store is directly across the street. The property is within walking distance to restaurants, shops, and a short drive to Rice Village, Texas Medical Center, and the Galleria.
- Are there fees beyond rent?
- At move-in, leasing materials highlight an 'all-inclusive' rent with no extra fees. However, residents report fees being added at lease renewal.