Houston Apartment Reviews Directory
Menu
Find Your Houston Apartment Call
The Susanne - Montrose Apartments logo

The Susanne - Montrose Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 194 Google reviews · How we rank ›

4.5(194) 76 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
The Susanne - Montrose Apartments
Service
Luxury & High-Rise Apartments
Reviews
194

What We Found

Staff warmth and the Montrose location draw frequent praise, but serious structural and management failings undermine the luxury pitch. Multiple long-term residents report unresolved mold, water damage, and security gaps that management handled with deflection rather than care. Newer reviews highlight responsive leasing agents (Daphne, Ashly) and maintenance crews, yet persistent complaints about pest control, elevator reliability, and gated entry suggest systemic rather than temporary problems. The building offers genuine community feel and amenities, but potential residents with health sensitivities or high expectations for proactive maintenance should weigh the documented track record carefully.

Those drawn by "luxury" promises and low introductory pricing should ask hard questions during tours about how water and mold claims are actually resolved, and verify in writing whether fees truly stay flat during renewal. Staff turnover in management positions has created inconsistency: early reviews praise two prior leasing managers, but later reviews signal confusion and unresponsiveness under current leadership. The 4.5-star average masks a sharp divide between satisfied short-term residents and disillusioned long-term ones.

Praised for
  • friendly, professional leasing and maintenance staff
  • walkable neighborhood near shopping and dining
  • well-maintained amenities including pool and fitness center
  • convenient location across from HEB supermarket
Watch-outs
  • pest infestations and toxic mold not addressed promptly
  • recurring maintenance issues: elevator outages, gates left open, water problems
  • poor communication with prospects and inconsistent service over time
  • hidden fees added at lease renewal despite initial promises
responsive-managementpoor-communicationmaintenance-delaysfriendly-staffclean-facilitiespest-issuessecure-parkinghidden-fees
Best for: Professionals seeking walkable urban living with strong service staff and community vibe, not those prioritizing proactive maintenance or long-term stability.
Think twice if: Long-term residents or those with health concerns; escalating maintenance issues, mold liability, and inconsistent management practices documented over years.

What this Community Does Well

  • Staff praised by name: Daphne, Ashly, and maintenance crew
  • Walkable Montrose location across HEB with nearby restaurants and museums
  • Resort-style pool, fitness center, dog park, and outdoor kitchens with gas grills
  • Residents report feeling secure and describe friendly, quiet community

What to Know Before Signing a Lease

  • Named staff praised repeatedly: Daphne (leasing manager), Ashly/Ashley Johnson (leasing), Jorge and Juan (maintenance)
  • Recurring elevator failures lasting days to weeks after power outages
  • Two documented cases of toxic mold from water damage (Hurricane Harvey and HVAC leaks) deemed uninhabitable; management offered unit swap for $400-600/month extra rather than remediation
  • Management sent countersurveillance inspector taking 30 minutes vs. independent inspector's 2-hour assessment; disputed findings
  • Leasing manager Michael reported as 'still being trained' and deferring to corporate
  • Storage closets locked after residents were promised access; paint damage to outdoor furniture during building painting without notice
  • Visitor parking garage hallway reports of persistent dog urine and odor
  • Packages dropped by private Amazon service at odd hours when office closed

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Luxury amenities (pool, grill, dog park) and staff warmth praised, but water damage, mold, and security lapses contradict the luxury standard; newer residents happier than long-term tenants.

How This Community Compares

  • Rated 4.5 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 56% of the businesses in this directory.

What Residents Are Saying

friendly officeluxury apartmenthardwood floorsgas stovetopshelpful stafffloor planswalkable neighborhoodwelcoming atmospheredog parkleasing office

How We Score Communities

How We Score
Star rating 64
Review volume 99
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
155
4
13
3
6
2
3
1
17

Common Questions About This Community

Is everything really included with no extra fees?
The leasing pitch mentions 'everything included' with no extra fees, but multiple residents report surprise fees added at lease renewal. Confirm all terms in writing before signing.
How quickly do maintenance and leasing respond to requests?
Current maintenance staff (Jorge, Juan, Rom, Jonathan) are praised as 'prompt' and 'responsive,' but elevator repairs can take days to weeks after power issues. Leasing communication is inconsistent: newer residents report attentive service from Daphne and Ashly, but some prospects say follow-up was never received.
What is the track record with water and mold issues?
Multiple residents documented unresolved mold from water damage deemed uninhabitable by independent inspection. Management offered paid unit transfers instead of remediation and disputed findings with a shorter in-house inspection. One case went to collections over a lease termination dispute.

Similar apartments nearby

Greatwood at Sugar Land
66

Greatwood at Sugar Land

4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-23