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The Terraces on Brompton Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 212 Google reviews · How we rank ›

3.4(212) 59 composite score See reviews on Google ✓ Google-verified
Affordable & Income-Based Apartments
The Terraces on Brompton Apartments
Service
Affordable & Income-Based Apartments
Reviews
212

What We Found

Most residents praise the leasing team, Tiffany and Cathy, for attentiveness and the value for money. The property draws regular positive mentions of clean laundry facilities, responsive maintenance, and a quiet community. However, a minority of reviews detail severe problems: one tenant reported burglary, sewage flooding, cockroaches, and months-long fights for a $925 refund, citing management dishonesty. The gap between five-star and one/two-star reviews is substantial.

Praised for
  • staff responsiveness and helpfulness
  • affordable pricing
  • clean common areas
  • quick maintenance response
  • convenient location near TMC and Rice
Watch-outs
  • security lapses and burglary
  • pest issues in some units
  • sewage damage and poor aftermath
  • move-out fees and refund disputes
  • management unresponsiveness to serious problems
responsive-managementfriendly-staffclean-facilitiespest-issuesgood-valuemaintenance-delays
Best for: Professionals working at Rice or TMC seeking affordable, stable housing with responsive staff support.
Think twice if: Units have no in-unit washer/dryer; a handful of residents reported security failures, sewage issues, and disputes over charges and refunds.

What this Community Does Well

  • experienced leasing staff known by name
  • affordable pricing for the location
  • quick maintenance turnaround
  • convenient shuttle to Texas Medical Center

What to Know Before Signing a Lease

  • Tiffany and Cathy are named leasing staff mentioned in multiple reviews for responsiveness
  • Mervat Amra named as on-site staff member
  • Temporary Manager Stacy and Assist. Manager Delia cited in one complaint
  • One unit (133A) experienced burglary and raw sewage flooding
  • TMC shuttle service available
  • No in-unit washers/dryers; communal laundry rooms
  • One resident required legal demand letter to recover $925 overpayment
  • On-site staff live on-site to monitor quality

How Residents Rate Management, Maintainance & More

Affordable & Income-Based Apartments
Praised as 'decent for the price' by satisfied residents; one tenant disputed heavy move-out charges and refund handling.

How This Community Compares

  • Rated 3.4 against a 4.2 average across the 23 affordable & income-based apartments businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

What Residents Are Saying

helpful staffclean arealaundry roomslease renewalresponsive staffcalm atmospheresafetyaffordablelocationpest control

How We Score Communities

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
92
4
32
3
16
2
7
1
65

Common Questions About This Community

Are there in-unit washers and dryers?
No. The complex provides communal laundry rooms, which residents note are kept clean.
Does the complex offer transportation?
Yes, a shuttle to the Texas Medical Center is available.
How responsive is maintenance?
Multiple reviews report fast maintenance response times; residents say requests are typically addressed quickly.

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4.3(42)✓ Google-verifiedPublishes prices

Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

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Last updated 2026-08-23