- Location
- Greenway / Upper Kirby Area, Houston
- Reviews
- 248
- Best for
- Renters who want a walkable spot near Kroger and highways with helpful leasing support
Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.
What We Found
Most reviewers describe a smooth leasing process, with staff who answer questions patiently and help people find the right unit. Maintenance gets praise for speed, and the grounds and pool are called well kept. Several reviewers name Nia as the reason they signed.
Complaints centre on moveout and management. One recent 1-star review says deposit money took months to recover and calls about cleaning fees went unanswered. A 1-star review also faults a summer pool closure. Expect mixed results once you leave.
Praised for
- Helpful leasing staff, especially Nia
- Responsive, prompt maintenance
- Spacious, well-kept units and grounds
- Easy access to highways and nearby shopping
Watch-outs
- Slow deposit refund and cleaning fee dispute at moveout
- Unanswered calls and emails from management
- Pool closure during peak summer
- Move-in hiccups like a parking spot mix-up
friendly-staffresponsive-managementmaintenance-delayswell-maintained-groundsclean-facilitiespoor-communicationunresponsive-officemodern-amenitiessafe-neighborhoodquiet-community
Best for: Renters who want a walkable spot near Kroger and highways with helpful leasing support
Think twice if: You expect quick answers at moveout or a pool open every summer month.
What this Community Does Well
- Attentive leasing team, often naming Nia
- Walkable area near Kroger and HEB
- Easy freeway access
- Wheelchair-accessible entrance, parking, restroom, and seating
What to Know Before Signing a Lease
- Nia (leasing team) is named in many positive reviews
- Emily and Keandra are also praised by name
- William responded to an after-hours emergency call on a Sunday
- Reviewers recommend Better Home Delivery for moving help
- Pool closed for 10+ days in mid July for maintenance, per one review
- Google topics include a gated community and spacious units
How Residents Rate Management, Maintainance & More
- Affordable & Income-Based Apartments
- Not addressed in reviews.
What Residents Are Saying
spacious unitsfriendly office staffclean areaeasy freeway accessclean apartmentwalkabilitygated communitygrocery stores nearbyschool districtcozy
How We Score Communities
How We Score Star rating 34
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30
Ratings by Category
5
168
4
14
3
8
2
12
1
46
Common Questions About This Community
- Is the property wheelchair accessible?
- Google lists an accessible entrance, parking, restroom, and seating.
- Is the leasing team helpful?
- Many reviews praise the leasing staff, especially Nia, for patience and clear answers during move-in.