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299 West Gray

Updated 2026-10-23 · 3,029 reviewed · 204 listed · Scored from 290 Google reviews · How we rank ›

4.6(290) 77 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
299 West Gray
Location
Fourth Ward, Houston
Service
Pet-Friendly Apartments
Reviews
290
Ranking
#113 in Pet-Friendly Apartments
Best for
Renters who want a central location and do not need fast repairs

Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.

What We Found

Many reviewers praise the leasing team, especially a leasing agent named Elijah, for patient, clear tours. The grounds and pool look good, and the location draws kind words. Several longtime residents say upkeep and maintenance slipped after management changed.

Recent complaints center on slow repairs, unanswered phone calls, and elevators that often break. A few reviewers mention roaches in hallways and a loud garage gate. Reviews are split, and the most critical ones say the 5-star reviews are not from residents.

Praised for
  • Friendly, helpful leasing staff
  • Attractive, well-kept grounds
  • Pool and common areas
  • Good location and felt safe
Watch-outs
  • Slow or unanswered maintenance requests
  • Elevator breakdowns
  • Roaches in hallways
  • Management changes and declining responsiveness
  • Noisy garage gate
friendly-staffresponsive-managementmaintenance-delaysunresponsive-officemodern-amenitieswell-maintained-groundssafe-neighborhoodnoisy-neighborspest-issues
Best for: Renters who want a central location and do not need fast repairs
Think twice if: Maintenance requests, phone access, and elevator reliability have drawn repeated complaints. Recent management changes are also a concern for some residents.

What this Community Does Well

  • Pool and fitness center listed on website
  • Central Fourth Ward location near Downtown and Midtown
  • Leasing staff praised for patient tours

What to Know Before Signing a Lease

  • Leasing agent Elijah is named in several tour reviews
  • Property manager Stephon is named as responsive on issues within his control
  • Former name was Alta West Gray; one reviewer says RPM took over management
  • A reviewer reports a late fee of around $200 after autopay posted on the 4th
  • Garage gate noise is a specific complaint from units on the south side
  • Website lists remote-work stations, package room, and event spaces

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Website lists pet-friendly rentals; reviews do not speak to pet policies.

How This Community Compares

  • Rated 4.6 against a 4.13 average across the 133 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

What Residents Are Saying

leasing processhelpful teamwelcoming staffclean communityelevatorsclean apartmentsbeautiful propertyproperty tourresponsive staffsafe area

How We Score Communities

How We Score
Star rating 71
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings by Category

5
258
4
5
3
3
2
5
1
19

Common Questions About This Community

Does the community have a pool and fitness center?
The business website lists a pool and a fitness center among its amenities.
Are pets allowed?
The business website lists pet-friendly rentals. Reviews do not describe the pet policy.

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Last updated 2026-10-23