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299 West Gray

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 291 Google reviews · How we rank ›

4.6(291) 77 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
299 West Gray
Service
Luxury & High-Rise Apartments
Reviews
291

What We Found

The leasing experience shines, with Elijah and staff earning consistent praise for their warmth and knowledge during tours and move-in. The property itself attracts residents for its prime Montrose location, well-kept grounds, and smaller, boutique community feel.

Since management changed to RPM in 2023, long-term residents report a sharp decline: slower maintenance response times, pest issues, elevator problems, and a less welcoming office atmosphere post-lease. Staff responsiveness during the leasing phase does not extend to ongoing resident support, creating a gap between move-in excitement and day-to-day living experience.

Praised for
  • responsive and knowledgeable leasing team (Elijah named frequently)
  • well-maintained common areas and grounds
  • desirable location near Montrose and Midtown
  • small, walkable community with neighbor connections
Watch-outs
  • management decline and staff turnover since RPM took over
  • slow elevators and frequent outages
  • maintenance delays post-move-in
  • roaches in common hallways
  • rent payment processing triggering late fees
  • unresponsive office after lease signing
responsive-managementunresponsive-officewell-maintained-groundsmaintenance-delaysfriendly-staffpoor-communicationclean-facilitiespest-issues
Best for: Renters prioritizing location and move-in experience over long-term maintenance responsiveness.
Think twice if: You plan to stay longer than a year or need responsive maintenance; management responsiveness declines significantly after lease signing.

What this Community Does Well

  • Boutique community feel in prime Montrose location
  • Attentive leasing team, especially Elijah
  • Well-maintained exterior and curb appeal
  • In-unit washer/dryer and private balconies

What to Know Before Signing a Lease

  • Elijah (leasing agent) repeatedly praised for professionalism and detailed neighborhood knowledge
  • Property manager Stephon noted as proactive but hampered by upper management decisions
  • Previous management (Yetif Sa, Alta West Gray era) described as far superior to current RPM management
  • Elevator issues are recurring: slow, frequent breakdowns
  • Garage gate replacement created ongoing noise complaints (metal-on-metal screech from new lift gates)
  • Pest complaints include roaches in hallways
  • Rent payments via third-party system sometimes process on the 4th, triggering automatic late fees (around $200)

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Beautiful property in ideal location with strong leasing experience, but maintenance responsiveness and cleanliness standards have deteriorated since 2023 management change.

How This Community Compares

  • Rated 4.6 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What Residents Are Saying

leasing processhelpful teamwelcoming staffwelcoming atmosphereclean communityelevatorsclean apartmentsbeautiful propertyproperty tourresponsive staff

How We Score Communities

How We Score
Star rating 71
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Ratings by Category

5
259
4
5
3
3
2
5
1
19

Common Questions About This Community

Is the leasing process easy and stress-free?
Yes. Recent reviews praise the leasing team for being friendly, knowledgeable, and pressure-free. Elijah is named multiple times for making the tour and move-in process quick and enjoyable.
What should I know about maintenance after moving in?
Maintenance response times have slowed considerably since RPM took over management in 2023. Several residents report long delays and difficulty reaching the office by phone, though staff are friendly in person.
Are there elevator issues?
Yes. Multiple residents report that elevators are slow and break down frequently, with one sometimes out of service. This is an ongoing concern for the building.

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Last updated 2026-08-23