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Alta Sunset Heights

Updated 2026-10-23 · 3,029 reviewed · 204 listed · Scored from 98 Google reviews · How we rank ›

4.1(98) 67 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Alta Sunset Heights
Location
Greater Heights, Houston
Service
Pet-Friendly Apartments
Reviews
98
Ranking
#100 in Pet-Friendly Apartments
Best for
Renters who value friendly leasing help and can accept weaker security

Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.

What We Found

Staff win the most praise. Leasing agents Alexa and Mark get repeated thanks for friendly tours and quick replies. Many 5-star reviews come from prospective residents who liked the property on a visit.

Security is the sharpest complaint. Several reviewers describe car parts and whole wheels being stolen from the garage, with little response from management. Some also report broken AC, a dead outdoor fridge, and fire alarms pulled at night.

Praised for
  • Friendly, helpful leasing staff
  • Peaceful, welcoming community feel
  • Easy leasing and tour process
  • Attractive apartments and amenities
Watch-outs
  • Car break-ins and theft in parking garage
  • Weak security and slow response
  • Repeated AC and amenity upkeep problems
  • Fire alarms pulled at night
friendly-staffresponsive-managementsafe-neighborhoodquiet-communitymodern-amenitiesmaintenance-delaysunresponsive-officepackage-theft
Best for: Renters who value friendly leasing help and can accept weaker security
Think twice if: Security, car theft, and maintenance delays are repeated complaints. Think twice if your car or safety is a priority.

What this Community Does Well

  • Friendly, professional leasing staff
  • Peaceful, welcoming community
  • Wheelchair-accessible entrance, parking, and seating
  • Modern units with smart features (per website)

What to Know Before Signing a Lease

  • Leasing agents Alexa, Mark, and Aaliyah are named in multiple reviews
  • Stephanie is named for kind help
  • A reviewer reports four wheels stolen from a car, costing over $6,000 to replace
  • Reviewers report an outdoor refrigerator out of service since 2025
  • Website lists Bluetooth access and smart thermostats

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Website lists a pet-friendly community; reviews do not discuss pet policies.

How This Community Compares

  • Rated 4.1 against a 4.13 average across the 133 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 25% of the businesses in this directory.

What Residents Are Saying

peaceful areawelcoming communityleasing teamwelcoming atmospheresafe communityproperty tourresident careeasy processwificaring staff

How We Score Communities

How We Score
Star rating 40
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
72
4
2
3
3
2
5
1
16

Common Questions About This Community

Are the leasing staff helpful?
Many reviewers name leasing agents Alexa and Mark as friendly, responsive, and thorough during tours and leasing.
Is the parking area safe?
Several recent reviews describe car break-ins and thefts in the parking garage, with little response from security.

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Residents consistently describe quick, friendly help with repairs and requests. Maintenance lead Lorenzo comes up again and again, along with leasing staff Carlos and Charmaine. Ratings sit at 4.5 across 115 Google reviews, with 85% five-star. The praise covers more than repairs. Reviewers mention clean hallways, a well kept pool and gym, and a neighborhood they feel safe in. The main gripes are the crowded parking garage and one report of stolen tires.

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Revl Heights
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Revl Heights

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Tour guides and maintenance staff earn steady praise, and the units are roomy and quiet. Long-term residents describe a different picture: frequent elevator outages, key fob lockouts, garage theft, and hard-to-reach management. Several say fees and lease renewals caused problems.

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CO/OP Waterworks
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4.1(42)✓ Google-verified

Reviewers praise the leasing team, especially agent Jason, for quick, friendly help with tours and move-ins. Many say the apartments are clean and the location is walkable. Several recent reviews describe slow repairs and poor communication after management changed. The most repeated complaints involve a broken front entrance that delayed packages and long gaps before office replies. Some residents also report noise from upstairs and a delayed deposit refund. Recent reviews are more mixed than the older five-star praise.

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Last updated 2026-10-23