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Resort Style Luxury Apartments The Woodlands
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Luxury & High-Rise ApartmentsFurnished & Corporate Apartments
Heights at 1520 Apartments
Luxury & High-Rise Apartments
- Service
- Luxury & High-Rise Apartments
- Reviews
- 107
What We Found
Staff like Alexis and Mercedes earn consistent praise for warmth and responsiveness during leasing, and units arrive clean with modern finishes. Beyond the front office, the experience deteriorates sharply. Elevators remain broken for weeks or months; residents on lower floors park seven stories up and walk daily. Hallways, elevators, and the mailroom stay visibly dirty. Ants appear unpredictably indoors despite pest fees. Mold is treated with paint and dismissal. Management ignores emails and phone calls for weeks, marks work orders complete without follow-through, and suddenly reverses parking policies via after-hours emails. Security lapses allow unauthorized people inside. The building is new but operates chaotically, and rent near 3000 dollars per month does not secure basics like working elevators or a clean common area.
Praised for
- friendly, responsive leasing staff (Alexis, Mercedes)
- modern finishes and clean apartments on move-in
- spacious floor plans and good closet sizes
- convenient location near Sawyer Yards and highways
Watch-outs
- elevator breakdowns and unrepaired failures; residents forced to walk multiple flights
- severe ant infestation; pest control ineffective
- parking assigned far from units (7th-8th floors for lower-floor residents); disorganized shift to free-for-all system
- hallways, common areas, mailroom chronically dirty; package theft common
- mold issues dismissed or inadequately treated by management
- office unresponsive by phone and email; maintenance requests marked complete without actual fixes
- vehicle vandalism and security breaches; unauthorized people gaining building access
- thin walls; train noise disrupts sleep
- hidden fees for second parking, extra keys, covered spots
responsive-managementpoor-communicationmaintenance-delaysunresponsive-officeclean-facilitiespest-issueshidden-fees
Think twice if: Avoid if you rely on elevators, need accessible parking on your floor, value clean common areas, or expect responsive management and timely maintenance.
What this Community Does Well
- modern finishes and spacious floor plans
- leasing staff personable and responsive during tours
- resort-style amenities including pool and pet spa
- convenient Heights location near Sawyer Yards
What to Know Before Signing a Lease
- Alexis and Mercedes named as leasing staff earning praise
- One of three parking garage elevators has not worked since move-ins began; the other breaks down weekly
- New residents assigned parking on 7th or 8th floors; lower-floor residents must walk four to seven flights daily
- Residents report ant invasions that reappear despite pest control fees and management claiming infestation is 'beyond their control'
- Mold in HVAC closets and walls treated with paint; management refused independent testing, citing lack of 'environmentalist' credentials
- Package room is unsorted pile; residents report three or more stolen packages
- Management changed parking policy twice in one day via email sent after business hours
- Maintenance marks requests complete without actual repairs; access control doors fail intermittently
How Residents Rate Management, Maintainance & More
- Luxury & High-Rise Apartments
- Modern finishes and spacious layouts praised, but chronic maintenance failures, accessibility issues, and dirty common areas undermine luxury positioning for the rent charged.
How This Community Compares
- Rated 3.6 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
- Has more Google reviews than 30% of the businesses in this directory.
What Residents Are Saying
leasing processhelpful staffluxury apartmentsmodern finishestourproperty tourantswelcoming atmosphereprivacykind staff
How We Score Communities
How We Score Star rating 13
Review volume 88
Review recency 100
Review sentiment 27
Profile completeness 100
Verification 30
Ratings by Category
5
66
4
2
3
3
2
2
1
34
Common Questions About This Community
- What if my elevator breaks?
- One of three garage elevators has been out of service since initial move-ins began. The other two break down regularly (roughly weekly, per recent reviews), sometimes leaving the garage with one or zero working elevators. Residents on higher parking floors report being forced to walk up or down multiple flights of stairs.
- Can I choose my parking floor?
- New leases are assigned to 7th or 8th-floor uncovered spots, even for residents living on the 1st-3rd floors. Covered spots or nearby parking cost $75 extra per month, and there is a waiting list. The property recently announced a shift to unassigned parking, reversing the lease-guaranteed assignment.
- Is there a package locker?
- No. Packages are placed in an unsorted pile in a room with no organization. Multiple residents report lost or stolen packages; one resident lost three out of three deliveries attempted.
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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.
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