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Metro Midtown

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 357 Google reviews · How we rank ›

3.2(357) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
Metro Midtown
Service
Luxury & High-Rise Apartments
Reviews
357

What We Found

Top-tier leasing agents (Bryant, Sydney, Star) deliver warm, efficient service during tours and applications, making the move-in process smooth. But management communication collapses once you sign: emails go unanswered for weeks, security breaches linger unfixed, and pest control requests get filed without action. The property itself is attractive, but follow-through from the office is spotty.

\n\nPrices range from $1,410/month for a one-bedroom to $2,380/month for a three-bedroom (both 12-month leases). Beyond rent, expect additional fees: $165 administration, $30/month parking, $25/month pest control, $5/month trash, plus pet fees. The location near Downtown and Montrose, two resort pools, and fitness studio appeal to urban apartment hunters; the gap between leasing-team charm and back-office responsiveness frustrates residents who need to reach management.

Praised for
  • exceptional leasing agents (Bryant, Sydney, Star)
  • smooth tour and application process when connected with right staff
  • welcoming, knowledgeable customer service
  • walkable Midtown location
  • resort-style pools and fitness amenities
Watch-outs
  • management communication breakdowns and ignored emails/voicemails
  • broken security gate and parking garage access issues
  • ineffective pest control despite monthly fees
  • slow or no response to applicants and residents
  • inconsistent service quality
responsive-managementpoor-communicationfriendly-staffunresponsive-officeclean-facilitiespest-issuessecure-parkinghidden-fees
Best for: urban professionals seeking a walkable Midtown location and responsive leasing experience
Think twice if: you need reliable management communication or responsive pest control; gate and security issues have lingered unresolved

What this Community Does Well

  • named leasing agents (Bryant, Sydney, Star) known for patient, transparent service
  • two resort-style pools and state-of-the-art fitness studio
  • walkable Midtown location near Downtown and Montrose
  • flexible floor plans with wood plank floors, vaulted ceilings, and city views

What to Know Before Signing a Lease

  • Named leasing agents: Bryant (described as patient, transparent, knowledgeable, quick to respond), Sydney (professional, communicative, helpful after hours), Star (fast and effective through paperwork)
  • Pest control requests go unfulfilled despite monthly $5 fee; residents report 5+ requests with no traps set
  • Parking garage security gate broken and left open for 2+ months, allowing public access
  • Application process takes 2-3 weeks with minimal communication from management office
  • Maintenance crew available to handle repairs

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Leasing team excels at welcoming tours and applications; management follow-up and maintenance responsiveness lag significantly

How This Community Compares

  • Rated 3.2 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

What Residents Are Saying

poolswalkablenew managementwelcoming atmospherehallway cleanlinessunprofessional staffsecurity guarddowntown locationleasing processnoise

How We Score Communities

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
149
4
52
3
13
2
14
1
129

Common Questions About This Community

Who should I ask for when I tour Metro Midtown?
Reviewers name Bryant, Sydney, and Star as leasing agents known for patience, transparency, and thorough service. Multiple residents credit them with smooth move-ins.
What fees should I budget beyond rent?
Expect a $165 mandatory administration fee, $30/month parking, $5/month pest control, $25/month trash, and if you have a pet, a $500 fee plus $25/month pet rent.
How long does the application process typically take?
Reviewers report 2-3 weeks for approval, though communication during that time is inconsistent. One applicant was ignored despite multiple calls and emails; another was approved in 2 days after contacting other communities for comparison.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23