Houston Apartment Reviews Directory
Menu
Find Your Houston Apartment Call

The Biltmore Apartments

Updated 2026-07-22 · 1,449 reviewed · 218 listed · Scored from 270 Google reviews · How we rank ›

4.0(270) 68 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury & High-Rise ApartmentsStudent Apartments
The Biltmore Apartments
Services
Pet-Friendly Apartments, Luxury & High-Rise Apartments, Student Apartments
Reviews
270

What We Found

Long-term residents and newcomers split sharply. Some find The Biltmore spotlessly designed with responsive staff like Natalie and Sophia who make leasing smooth. Others battle months of unresolved maintenance, mold tests that contradict staff assurance, roaches, and spiders, plus an automated phone system that leaves genuine problems stranded.

The leasing team earns consistent praise for courtesy and communication during the signing phase. Once you move in, however, requests stack up unaddressed, the office becomes unreachable, and parking enforcement tows quickly. A six-year resident still ranks it 3 stars only for location.

Praised for
  • welcoming, communicative staff
  • professional leasing team
  • attractive, well-maintained grounds
  • efficient move-in process
Watch-outs
  • mold and pest issues
  • unresponsive office, hard to reach management
  • maintenance requests delayed or incomplete
  • noisy neighbors, weak noise enforcement
responsive-managementpoor-communicationunresponsive-officemaintenance-delayspest-issuesclean-facilitiesfriendly-staffnoisy-neighbors
Best for: Renters prioritizing professional leasing experience and attractive grounds during move-in.
Think twice if: Think twice if you need reliable maintenance response, office accessibility, or pest control; recent residents report extended waits and communication gaps.

What this Community Does Well

  • attractive, well-maintained main property
  • professional leasing staff (Natalie, Sophia, Alyssa, Aaron praised by name)
  • efficient lease signing process
  • pet-friendly

What to Know Before Signing a Lease

  • Named staff praised: Natalie, Sophia, Alyssa, Aaron
  • Mold detected by professional inspector despite maintenance denial
  • Maintenance requests documented: broken sinks taking over a week, refrigerator leaking after three repair attempts, washer/dryer damaging clothes, pest control delays
  • Automated phone system now in place; office staff described as kind but hard to reach during business hours
  • Parking lot flooding issues noted; some rear units described as run-down
  • Friend's car towed after two hours; no immediate office response

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Beautiful, spotlessly clean design praised; resort pool and common areas attractive but pool cleaning inconsistent in summer.
Pet-Friendly Apartments
Pet-friendly status confirmed; no specific pet service complaints in reviews.
Student Apartments
No review evidence specific to student housing.

How This Community Compares

  • Rated 4 against a 4.08 average across the 65 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 34
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
169
4
33
3
8
2
8
1
52

Common Questions About This Community

Who should I ask about maintenance issues?
Submit requests through the resident portal or call the leasing office during business hours. Reviewers report waits of one to three weeks and often need to resubmit before work is completed.
Are there staff members I should request during leasing?
Natalie, Sophia, Alyssa, and Aaron are named repeatedly for professionalism and friendliness during the leasing and move-in process.
How are pest and mold issues handled?
Residents report mixed results. One professional mold inspection contradicted maintenance assurance of no mold. Pest control can be requested, though some residents manage their own spraying monthly.
Request a quote

Similar apartments nearby

1 Riva Row
73

1 Riva Row

4.8(20)✓ Google-verified

1 Riva Row delivers luxury waterfront living backed by staff who treat each resident as a priority. Leasing agents Brooke, Kayla, and Taylor earn repeated praise for patience and follow-up; concierges John and AJ handle move-in with warmth. New construction means occasional defects and repair visits, but maintenance supervisor Felipe responds fast. The property shines with Bosch appliances, fourth-floor pool with waterway views, wine tastings, and a fitness studio. Those seeking attentive service and high finishes will find it here; early movers should expect a few weeks of installation fixes.

Pet-Friendly ApartmentsLuxury & High-Rise ApartmentsTownhome & Garden-Style Apartments
View profile
Holden Heights Apartments in The Heights Houston
78

Holden Heights Apartments in The Heights Houston

4.4(99)✓ Google-verified

Miguel and Hailey consistently make first contact feel personal, unhurried, and comfortable; their knowledge and energy shape how renters perceive the whole place. Amenities shine (pool, gym, garage are clean and maintained), maintenance arrives fast, and the location hits hard: walkable restaurants, the Heights hike-and-bike trail, and HEB nearby. One older resident stayed 2.5 years and called it the best value in town. A security deposit refund took three months after move-out, and some wall noise happens, but most renters leave feeling they found their community, not just an apartment. Staff genuinely seem to care: Wallace leads the team, Carlos and Miguel handle maintenance reliably, and the office crew (Hailey, Lali) show up even five minutes before closing on Saturday for a final walk-through. Events and a courtyard help tenants feel at home. The property works for people who value low-pressure leasing, responsive management, and being in the neighborhood rather than just living above a street.

Student Apartments
View profile
WaterWall Place Luxury Apartments
70

WaterWall Place Luxury Apartments

4.2(234)✓ Google-verified

A building that photographs well and leaves strong first impressions, but residents report years of unresolved mechanical failures, particularly air conditioning that management resists acknowledging. Staff turnover and communication gaps leave complaints unanswered for weeks, while security breaches and unmaintained amenities undermine the luxury positioning. Individual staff members like Mohammad, Thomas, Freddy, and select leasing agents do stand out, yet their efforts cannot offset systemic maintenance and management failures that persist across residents' tenancies. The 4.2-star average masks a stark divide: four in five reviews are five-star (often from tours), yet one in five are one-star from current and former residents documenting specific, recurring problems. A $3,000-plus-per-month rent and mandatory $75 amenity fees do not align with broken grills, defunct fireplaces, malfunctioning garage gates, thin walls, pet odors, and AC units that fail in summer heat.

Luxury & High-Rise Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-22