The Elle Collection: Plaza
The community divides sharply: residents praise the townhomes' generous square footage, convenient location near NRG Stadium and the Texas Medical Center, and the leasing team's personal attention. However, persistent complaints center on work orders that are marked completed without actual repairs, months-long waits for basic fixes, and management's failure to respond to maintenance requests or safety issues like missing exterior lights and broken gates. Staff like Jessica and Jondry earn consistent recognition for quick problem-solving, yet their efforts are overshadowed by systemic breakdowns in communication and follow-through. The lack of accountability between office and maintenance-and the property's shift from RPM Living to Greystar management without noticeable improvement-leaves long-term residents frustrated enough to consider leaving despite liking the space itself.
