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The Elle Collection

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 254 Google reviews · How we rank ›

3.4(254) 59 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
The Elle Collection
Service
Luxury & High-Rise Apartments
Reviews
254

What We Found

New leasing staff like Cici and Danny earn consistent praise for patience and professionalism during tours and sign-ups. Pool, fitness, and location near the Medical Center appeal to families. However, residents report a sharp decline since Greystar took over management. Maintenance requests vanish into silence, AC breaks repeatedly during Texas heat, and the office often goes unanswered, leaving tenants to fix emergencies themselves.

Pricing sits competitively for the area, and the complex is large with townhome options. The problem is follow-through: toilets stay clogged for weeks, roof leaks persist for months, gates remain broken, and garbage overflows. Long-term residents feel trapped between rent hikes at renewal and nowhere else to go, with some leasing agents dismissive when walk-ins arrive without appointments.

Praised for
  • friendly and professional leasing staff, especially Cici and Danny
  • welcoming first impression and easy leasing process
  • convenient location near Medical Center
  • good value on pricing
Watch-outs
  • maintenance requests ignored or delayed for weeks/months
  • AC fails repeatedly in summer heat
  • property upkeep issues under new Greystar management
  • unresponsive leasing office and poor communication
responsive-managementmaintenance-delaysclean-facilitiesfriendly-staffgood-valueunresponsive-office
Best for: professionals and families willing to overlook maintenance lag for competitive rent near the Medical Center
Think twice if: maintenance emergencies and leasing office responsiveness are deal-breakers; Greystar management has struggled to keep up

What this Community Does Well

  • leasing team staff like Cici and Danny praised for customer service
  • competitive pricing compared to peers in the area
  • townhome and 1-3 bedroom options
  • amenities: pools, fitness centers, gated access, Medical Center shuttle

What to Know Before Signing a Lease

  • Staff: Cici, Danny, Ana J., Kris Andrus praised for leasing professionalism; Edith Moreno received complaint of misinformation
  • Maintenance issues: AC failures weekly in summer, roof leaks unresolved for months, clogged toilets left 2+ weeks, closet structural damage from construction work not addressed
  • Management change to Greystar cited as turning point for service decline
  • Gate motor broken for extended period
  • Water/plumbing issues reported

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Pricing praised as excellent value for the area; leasing process smooth under new staff; but maintenance collapse and unresponsive management undercut luxury positioning

How This Community Compares

  • Rated 3.4 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

What Residents Are Saying

pool areawelcoming staffmaintenance response timelease renewalleasing experienceconvenience to placesfamily environmentpackage pickupeasy livingpest control

How We Score Communities

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
131
4
22
3
7
2
12
1
82

Common Questions About This Community

Are tours available without an appointment?
Walk-in tours are not guaranteed. Reviewers recommend calling ahead; leasing agents have stated they need appointments to ensure availability.
How quickly does maintenance respond to requests?
Response times vary widely. Multiple residents report requests ignored for weeks or months, emergency AC calls unanswered, and ticket backlogs over 30 days. This is a frequent complaint under current management.
What services are included with rent?
Their website lists on-site amenities: swimming pools, fitness centers, resident lounges, grilling areas, and a Texas Medical Center shuttle service. In-unit washer-dryer and gated access are available.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23