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The Elle Collection: Plaza logo

The Elle Collection: Plaza

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 75 Google reviews · How we rank ›

3.7(75) 61 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
The Elle Collection: Plaza
Service
Luxury & High-Rise Apartments
Reviews
75

What We Found

Tenants split sharply on their experience here. Those drawn to the spacious townhomes, quiet community feel, and location near the Medical Center appreciate the leasing staff and reliable maintenance crew when problems do get solved. However, unresolved complaints about broken exterior lighting, inactive gates, and slow repair timelines dominate recent reviews. Safety concerns around unauthorized access and inadequate lighting have escalated complaints, and residents note management's poor communication when pressing these issues. The shift after RPM Living took over management is explicitly flagged as negative.

Leasing staff consistently earn praise for thoroughness and personal attention. Named technicians like Jondry Carbonell and Jessica stand out. Yet the property's appeal hinges heavily on whether management can restore lighting, fix broken infrastructure, and act on maintenance requests within reasonable timeframes. Several long-term residents report the property felt safer and better-maintained before the recent management change.

Praised for
  • spacious floor plans and garages
  • helpful leasing staff (Jessica, Chris, Amy)
  • small gated community feel
  • excellent maintenance staff efficiency (Jondry Carbonell)
  • convenient location near TMC and NRG
Watch-outs
  • maintenance requests take months with no resolution
  • broken lighting creates safety concerns
  • poor management communication and follow-up
  • broken gates and garage doors left unrepaired
  • security and unauthorized access issues
responsive-managementmaintenance-delaysfriendly-staffclean-facilitiesunresponsive-officewell-maintained-grounds
Best for: Professionals working at Texas Medical Center who want space and garage parking
Think twice if: Safety and maintenance responsiveness are deal-breakers; exterior lighting and broken infrastructure currently slow to repair

What this Community Does Well

  • spacious floor plans with 2-car garages
  • gated 66-unit community with pool and courtyard
  • proximity to Texas Medical Center and NRG Stadium
  • experienced leasing and maintenance staff

What to Know Before Signing a Lease

  • Townhomes are 2x2.5 or 3x2.25 with 2-car garages; classic and renovated versions available
  • community includes courtyard with grill and pool; phone-controlled gate entry
  • maintenance supervisor Jondry Carbonell handles repairs efficiently
  • leasing staff Jessica, Chris, and Amy praised for detailed tours and responsiveness
  • management changed to RPM Living; residents note decline in maintenance and lighting
  • exterior and interior lights reported out for extended periods; gates and garage doors broken

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Spacious townhomes and floor plans are strong positives, but safety concerns and maintenance delays undermine the luxury positioning

How This Community Compares

  • Rated 3.7 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 20% of the businesses in this directory.

What Residents Are Saying

townhousesfloor planclose to med centerclean propertybudgetroofsecurityhelpful staffmaintenance staffproperty managers

How We Score Communities

How We Score
Star rating 21
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
43
4
6
3
2
2
6
1
18

Common Questions About This Community

How close is this to the Texas Medical Center?
Residents report 15-20 minutes' drive time to downtown and nearby attractions. The property website lists proximity to the TMC and offers a Texas Medical Center shuttle service.
What do the townhomes include?
2- and 3-bedroom units come with 2-car garages, in-unit washer/dryer, and private outdoor space (patios). Floor plans are 2x2.5 or 3x2.25.
Is there onsite parking and security?
Gated access and phone-controlled gates are available. The property has onsite parking and listed security attributes, though recent reviews report broken gates and concerns about unauthorized access.

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Last updated 2026-08-23