What is the actual monthly cost after fees?

Base rent advertised at $2,300-$2,665 ranges closer to $2,700-$2,900 monthly after trash, utility rebills, admin, and pest fees are added. Several tenants reported duplicate trash or utility line items on the same bill.

How fast do maintenance requests get fixed?

Repair requests are generally quick; Jose and Eli are named for rapid response. However, longer-term issues like broken laundry machines have been left unfixed for 2-3 weeks.

When will I get my deposit back?

Multiple recent tenants report delays exceeding one month, with some experiencing unresponsive corporate handling and no clear timeline for refund.

Townhomes at Woodmill Creek

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 152 Google reviews · How we rank ›

4.2(152) 70 composite score See reviews on Google ✓ Google-verified

Luxury & High-Rise ApartmentsTownhome & Garden-Style ApartmentsAffordable & Income-Based ApartmentsPet-Friendly Apartments

Services: Luxury & High-Rise Apartments, Townhome & Garden-Style Apartments, Affordable & Income-Based Apartments
Reviews: 152

What We Found

Front office staff, particularly Marci and Carlie, earn consistent praise for warmth and problem-solving; tenants report feeling valued as a community. Maintenance responds quickly to repair requests, and recent pool renovations are noted. However, frustration centers on a steep gap between base rent and actual monthly charges through stacked fees (trash, utilities, admin charges), lengthy delays refunding deposits, and neglected common areas including a poorly maintained pool and broken laundry machines left unfixed for weeks.

This business thrives on personal relationships built by named staff members, but operational and accounting systems appear to lag. Several tenants explicitly recommend just renting a house instead, citing the value mismatch. The 72% five-star rating reflects devotion to staff, yet one-star reviews cluster around the same core issues: fee shock, poor facility maintenance, and unresponsive corporate follow-up.

Praised for

friendly, responsive staff (esp. Marci)
maintenance team quick to fix requests
spacious townhome layouts
recent pool renovations
feels like family community

Watch-outs

hidden fees and billing confusion
pool upkeep and canopy damage unfixed for months
laundry equipment fails frequently
parking shortages
slow deposit refunds and unresponsive corporate
gap between advertised photos and actual condition

responsive-managementfriendly-staffmaintenance-delayshidden-feesoutdated-units

Best for: Renters who prioritize personalized, attentive community management and spacious layouts.

Think twice if: Scrutinize the full fee breakdown before signing; budget for stacked charges well above base rent, and verify laundry and pool upkeep are current.

What this Community Does Well

Spacious townhome units with detailed interiors
Dedicated front office staff who problem-solve
Quick maintenance response times
Pool recently renovated
Community-oriented management

What to Know Before Signing a Lease

Marci and Carlie named repeatedly as exceptional office staff
Jose and Eli noted for fast maintenance response
Monica praised for move-in assistance
Pool cabana damage persisted unfixed for months in some tenancies
Washing machines required replacement mid-tenancy
Deposit refunds delayed over one month with unresponsive corporate handling

How Residents Rate Management, Maintainance & More

Townhome & Garden-Style Apartments: Spacious layouts and interior details praised; but pool/common area maintenance and fee structure create frustration.
Pet-Friendly Apartments: No reviews explicitly mention pet policies or pet-specific amenities.
Affordable & Income-Based Apartments: Marketed as 'space for less,' but multiple reviewers report base rent plus stacked fees equals steep actual costs; savings promise contradicted by billing practice.

How This Community Compares

Rated 4.2 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
Has more Google reviews than 42% of the businesses in this directory.

How We Score Communities

How We Score

Star rating 46

Review volume 95

Review recency 100

Review sentiment 46

Profile completeness 100

Verification 30

Ratings by Category

109

Common Questions About This Community

What is the actual monthly cost after fees?: Base rent advertised at $2,300-$2,665 ranges closer to $2,700-$2,900 monthly after trash, utility rebills, admin, and pest fees are added. Several tenants reported duplicate trash or utility line items on the same bill.
How fast do maintenance requests get fixed?: Repair requests are generally quick; Jose and Eli are named for rapid response. However, longer-term issues like broken laundry machines have been left unfixed for 2-3 weeks.
When will I get my deposit back?: Multiple recent tenants report delays exceeding one month, with some experiencing unresponsive corporate handling and no clear timeline for refund.

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