What is the pet policy?

The property lists pet-friendly homes and accommodates pets on the lease.

Are utilities included?

Reviewers mention paying external internet providers separately; trash fees increased over time, suggesting utilities and services are itemized.

Is there assigned parking?

No assigned parking; one reviewer reports no available spaces after 6 PM.

Westborough Crossing Apartments

Updated 2026-10-23 · 3,029 reviewed · 204 listed · Scored from 167 Google reviews · How we rank ›

3.2(167) 56 composite score See reviews on Google ✓ Google-verified

Student ApartmentsAffordable & Income-Based ApartmentsPet-Friendly Apartments

Location: Westborough Place, Katy
Services: Student Apartments, Affordable & Income-Based Apartments, Pet-Friendly Apartments
Reviews: 167
Ranking: #24 in Student Apartments
Best for: Renters valuing staff responsiveness and amenities over pest control and soundproofing.

Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.

What We Found

Westborough Crossing splits reviewers sharply. Strong grounds maintenance, a dedicated manager named Trish, and responsive maintenance earn consistent praise from some residents. Others report a persistent cockroach problem despite monthly pest control, poor sound insulation between units, high and rising fees, garbage overflow, and security failures including vehicle theft. The 3.2-star average reflects genuine tensions between good staff effort and serious habitability complaints.

Praised for

responsive manager Trish and maintenance team
pool and gym amenities
prompt maintenance response to requests

Watch-outs

cockroach and bedbug infestation persistent despite pest control
thin sound insulation, noise from neighbors and parking lot
high fees and rent charged; extra charges on rent app
garbage overflow, early morning noise from trucks
poor security, vehicle break-ins, nonfunctional cameras
AC issues, temperature control problems
filthy turnover conditions, unfair move-out charges

responsive-managementmaintenance-delaysnoisy-neighborsclean-facilitiespest-issueshidden-feesfriendly-staffoverpriced

Best for: Renters valuing staff responsiveness and amenities over pest control and soundproofing.

Think twice if: Noise-sensitive residents or those who prioritize pest-free living should look elsewhere; roach complaints persist despite monthly fees.

What this Community Does Well

Manager Trish and maintenance staff actively engaged
pool and gym amenities
quick response to maintenance requests

What to Know Before Signing a Lease

Manager Trish known for hands-on engagement and kindness
Unnamed maintenance technician praised for AC diagnostics and filter replacement
Leasing staff Joanna and Juanita mentioned for patient service
One reviewer reports unresolved harassment from neighboring tenant over years; management sympathetic but issue persists
Rent app freezes, crashes, and creates billing confusion
Early morning trash removal at 2 AM causes noise complaints

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments: Amenities (pool, gym) maintained well but units show poor sound insulation and pest issues; price complaints for quality offered.
Pet-Friendly Apartments: Pet policies accommodated without complaint; pest control provided monthly but cockroach problem persists for residents.
Affordable & Income-Based Apartments: Multiple reviewers cite rising fees and $1300+ rent as expensive for quality and conditions.
Student Apartments: Sound insulation too poor for studying; musician tenant reported inability to focus due to neighbor noise transmitting directly through walls.

How This Community Compares

Rated 3.2 against a 4.21 average across the 24 student apartments businesses listed here.
Has more Google reviews than 46% of the businesses in this directory.

How We Score Communities

How We Score

Star rating 0

Review volume 97

Review recency 100

Review sentiment 39

Profile completeness 100

Verification 30

Ratings by Category

Common Questions About This Community

What is the pet policy?: The property lists pet-friendly homes and accommodates pets on the lease.
Are utilities included?: Reviewers mention paying external internet providers separately; trash fees increased over time, suggesting utilities and services are itemized.
Is there assigned parking?: No assigned parking; one reviewer reports no available spaces after 6 PM.

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Reviewers at Holden Heights Apartments mostly describe friendly staff, quick maintenance, and a walkable Heights location. Many residents stayed for years and praise the pool, gym, and community events. Ratings are strong overall, with 81% of Google ratings at five stars. The praise centers on people. Miguel, Hailey, and Wallace come up often for tours and move-in help. One long-time resident said neighbor noise through the walls was a downside. A 1-star review describes a security deposit still unpaid months after move-out.

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