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Westborough Crossing Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 166 Google reviews · How we rank ›

3.2(166) 58 composite score See reviews on Google ✓ Google-verified
Student ApartmentsLuxury & High-Rise ApartmentsAffordable & Income-Based ApartmentsPet-Friendly Apartments
Westborough Crossing Apartments
Services
Student Apartments, Luxury & High-Rise Apartments, Affordable & Income-Based Apartments
Reviews
166

What We Found

Staff responsiveness and maintenance quality stand out; multiple tenants praise office workers like Joanna, Juanita, David, and Trish for timely fixes and genuine care. However, recurring pest infestations, thin-wall noise issues, surprise fee increases, and a 2 a.m. trash truck noise problem frustrate residents enough that some leave mid-lease. The 3.2 rating reflects a stark split between satisfied newcomers and worn-down long-term tenants.

Recent shift: Mixed signal: most recent 5-star review (one day ago) praises management and cleanliness; however, multiple reviews from 2-3 weeks ago cite recurring roaches, noise, and fee increases. A one-star review from 2 months ago claims management broke promises on trash noise. Newer tenants appear more satisfied than long-term residents.

Praised for
  • responsive maintenance staff
  • professional management team
  • clean common areas (pool, grounds)
  • friendly, helpful office staff
Watch-outs
  • persistent roach and pest infestation
  • thin walls and noise from neighbors
  • high electrical costs and rising fees
  • safety concerns (break-ins, harassment)
  • app issues and billing errors
responsive-managementmaintenance-delaysnoisy-neighborsclean-facilitiespest-issueshidden-feesfriendly-staff
Best for: People willing to overlook pest and noise issues for attentive maintenance staff.
Think twice if: Noise-sensitive renters, those on tight budgets, and anyone with zero tolerance for pest problems should look elsewhere.

What this Community Does Well

  • Maintenance staff respond same-day to requests
  • Management team engages with resident concerns
  • Resort-style pool and outdoor amenities

What to Know Before Signing a Lease

  • Maintenance staff named (David and team) praised for same-day responsiveness and friendliness
  • Office staff named (Joanna, Juanita, Patricia, Trish) noted for helpfulness during lease and move-in
  • Manager Trish takes initiative beyond role responsibilities (observed cleaning gym windows)
  • Roach issue persists despite pesticide applications; residents report 2 a.m. trash truck noise and slamming metal containers
  • Electrical bills run high; AC cannot keep up in summer even with constant running
  • Trash and other fees have increased since move-in
  • Rent for one-bedroom reported at $1,300
  • App freezes and crashes; confusion over payment status and overdraft charges

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
One resident used roach-repellent essential oils to keep pets safe; management tolerates pets but pest problem affects pet owners too
Luxury & High-Rise Apartments
Amenities (pool, gym, grill) are clean and well-maintained, but high utilities and noise undercut the luxury feel

How This Community Compares

  • Rated 3.2 against a 4.21 average across the 18 student apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How We Score Communities

How We Score
Star rating 0
Review volume 97
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings by Category

5
67
4
21
3
13
2
6
1
59

Common Questions About This Community

How quickly does maintenance respond to requests?
Same-day or next-day service; residents report maintenance staff arrive promptly and fix issues efficiently.
Is there a roach problem here?
Yes. Multiple residents report ongoing infestations despite pesticide applications. Some use essential oil mixes (clove and peppermint) or commercial roach bait with success.
How quiet are the units?
Sound insulation is poor. Residents hear neighbor conversations, children playing, and car traffic clearly. One musician reported being able to hear neighbors' music almost note-for-note.

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Last updated 2026-08-23