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Instrata Upper Kirby

Updated 2026-10-23 · 3,029 reviewed · 204 listed · Scored from 148 Google reviews · How we rank ›

4.1(148) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Instrata Upper Kirby
Location
Greenway / Upper Kirby Area, Houston
Service
Pet-Friendly Apartments
Reviews
148
Ranking
#123 in Pet-Friendly Apartments
Best for
Renters who want a central Upper Kirby address and pets

Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.

What We Found

Reviewers praise the friendly leasing team and the quick help from maintenance. The location near Richmond Avenue draws steady praise too. Many long complaints involve move-out bills, deposit refunds, and slow email replies from the office.

Several recent reviews say management has improved since a recent handover, with more events and better communication. Older complaints cover noise from the bar across the street, a broken EV charger, and a leasing tour left unattended. Food trucks, a gym, and a massage room come up often.

Recent shift: Recent reviews praise a newer management team for events, communication, and fixing problems. Older reviews from the prior owners were much more negative.

Praised for
  • Warm, welcoming leasing and office staff
  • Responsive maintenance team, especially Juan
  • Convenient Upper Kirby location
  • Food trucks and resident events
Watch-outs
  • Slow or missing replies from management after move-out
  • Disputed final bills and deposit refunds
  • Noise from Sante bar across Richmond Avenue
  • Broken EV chargers left unfixed for months
  • Lease renewal and process errors
friendly-staffmaintenance-delaysunresponsive-officenoisy-neighborshidden-feesresponsive-managementmodern-amenities
Best for: Renters who want a central Upper Kirby address and pets
Think twice if: You need fast email replies or a clean move-out. Several reviewers say billing and deposit issues dragged on for months.

What this Community Does Well

  • Friendly leasing and office staff
  • Quick maintenance help
  • Central Upper Kirby location near Richmond Avenue
  • Pet-friendly with dog park

What to Know Before Signing a Lease

  • Reviewers name Juan on maintenance and Stacy and Tori on the office team
  • Reviewers name LaQuana as the leasing manager
  • Monthly food trucks come to the property, per one review
  • EV charging chargers reported broken for months, per one review
  • Website lists reserved parking with EV charging stations

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Website lists a dog park and pet-friendly community; reviews do not discuss pet policies.

How This Community Compares

  • Rated 4.1 against a 4.13 average across the 133 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

What Residents Are Saying

leasing processlarge floor planwelcoming staffleasing officemaintenance teamfriendly neighborsfood truckstourresponsive staffnearby restaurants

How We Score Communities

How We Score
Star rating 40
Review volume 94
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings by Category

5
96
4
19
3
7
2
4
1
22

Common Questions About This Community

Does the business have a dog park?
Yes. Their website lists a dog park and describes the community as pet-friendly.
What do starting rents look like?
The website lists starting prices from $1408 for a one-bedroom and $2244 for a renovated two-bedroom.

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Last updated 2026-10-23