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The Westheimer Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 129 Google reviews · How we rank ›

4.4(129) 77 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
The Westheimer Apartments
Service
Luxury & High-Rise Apartments
Reviews
129

What We Found

Staff at The Westheimer build genuine relationships with residents. Leasing team members like Aziza and Megan spend time problem-solving during applications; maintenance supervisor Timothy Nicholson and his team respond within hours to repair requests.

The 2-acre property near schools and restaurants draws long-term residents who praise the new dog park and coffee machine. One recent tenant reported severe appliance breakdowns, stained fixtures, cracked countertops, and missing packages in three months, suggesting inconsistent quality control across units and property management.

Praised for
  • responsive staff and leasing team
  • fast maintenance response
  • well-maintained building and grounds
  • welcoming community and social events
  • named staff going above and beyond
Watch-outs
  • appliance failures (washers, water outages)
  • unit condition issues (stains, cracks, uneven surfaces)
  • package theft and mishandling
  • parking gate malfunctions
responsive-managementfriendly-staffwell-maintained-groundssecure-parkingpackage-theft
Best for: Long-term renters and families with dogs who value attentive management and convenient urban living.
Think twice if: Unit condition and appliance durability appear inconsistent; some residents report fixtures failing multiple times in short leases.

What this Community Does Well

  • named staff with strong track record (Aziza Ireland, Megan, Timothy Nicholson)
  • same-day or next-day maintenance response
  • dog park with two gated off-leash areas
  • prime Montrose location near schools and restaurants

What to Know Before Signing a Lease

  • Aziza Ireland (leasing, known by name for patient guidance and package help)
  • Megan (leasing and community presence)
  • Timothy Nicholson (maintenance supervisor)
  • new dog park with two gated off-leash zones
  • new coffee machine in common areas
  • maintenance requests typically resolved within one day

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Spacious, clean common areas and recent upgrades; one tenant reported serious unit defects (cracked counters, stained toilets, uneven surfaces) within three months.

How This Community Compares

  • Rated 4.4 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

What Residents Are Saying

free coffeenoise levelsgranite countertopselevatorshigh ceilingsproximity to cafesefficient staffproximity to restaurantsproximity to schoolsclean complex

How We Score Communities

How We Score
Star rating 57
Review volume 92
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Ratings by Category

5
98
4
11
3
8
2
2
1
10

Common Questions About This Community

How quickly do maintenance requests get handled?
Most requests are addressed within one day; several residents reported same-day or next-day inspections and contractor coordination for cosmetic repairs.
Is there a dog park or pet area?
Yes. The property has a large dedicated dog area with two gated spots for off-leash play, praised by residents with large dogs.
Who should I ask if I have questions during the leasing process?
Aziza Ireland and Megan are leasing staff known for thorough follow-up and patience with applications, including helping elderly applicants with technology.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

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Last updated 2026-08-23