Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.
Residents who write reviews mostly praise the staff. Leasing agents and maintenance crews get named for quick, kind help during move-in and repairs. Many reviewers say the building and common areas stay clean and well kept.
Residents mostly praise the leasing team, especially Ghada, and say maintenance responds fast. Quiet neighbors and a walkable Upper Kirby location come up often. One reviewer says the property has declined, and a few note rude office staff.
Most reviewers praise the staff, especially the concierge desk and leasing team, for being warm and quick to help. Many say the apartments are spacious and the building feels upscale. Ratings run high, at 4.4 across 79 Google reviews. One 1-star reviewer says management is slow to respond and communicates poorly. That reviewer also says staff enforce rules too strictly. Several positive reviewers mention early move-in issues that were fixed promptly.
Reviewers who praise this complex mostly point to a few named staff members and a walkable spot near shops. Many recent negative reviews describe long waits for repairs, broken elevators, and gym equipment left out of service for months. Several say calls and visits went unanswered. Staff praise is strongest for Mireya in leasing and Eric and Mario in maintenance. Critics say the front desk often lacks timelines, and one describes a dryer that stayed broken for weeks. Several longtime residents say service slipped after management changed.
Last updated 2026-10-23
