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Kimpton Apartments

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 329 Google reviews · How we rank ›

3.7(329) 63 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise Apartments
Kimpton Apartments
Service
Luxury & High-Rise Apartments
Reviews
329

What We Found

Moving day experience is where Kimpton shines: leasing staff Josfai and Aaliyah Martinez earn repeated praise for making the sign-up and transition seamless, and new residents consistently note the apartments look beautiful and move in smoothly. However, long-term residents and those facing maintenance issues encounter a different picture: AC repairs stretch past a week, freezers sit broken for days, a gym closure lingers uncompensated, and security concerns including attempted apartment door entry go unaddressed. The gap between first impression and ongoing community life is stark.

Management also misses basic communication: emails about rent questions go unanswered, advertised 24/7 fitness center and package access actually closes at 6 p.m. and Sundays, and the "gated" entrance gate routinely stands open. One resident notes a sharp shift in the past year from clean, well-maintained grounds to trash-strewn common areas, unchecked smoking near families, and insufficient pool oversight. For the rent paid, these breakdowns undermine the luxury positioning.

Praised for
  • Leasing staff professionalism and friendliness (Josfai, Aaliyah Martinez, Lyanna)
  • Beautiful apartments and well-maintained amenities
  • Smooth move-in process
  • Responsive staff to resident concerns
Watch-outs
  • Maintenance delays on critical issues (AC, freezer, gym equipment)
  • Declining property cleanliness and safety concerns
  • Poor communication with residents (unanswered emails)
  • Inconsistent enforcement of policies and advertised 24/7 access not honored
friendly-staffmaintenance-delaysclean-facilitiespoor-communicationunresponsive-officesafe-neighborhood
Best for: Professionals and families valuing smooth leasing and modern finishes over long-term maintenance reliability.
Think twice if: Maintenance response times may disappoint; advertised 24/7 amenity access and gated security are not reliably available.

What this Community Does Well

  • Leasing staff known by name for attentiveness and knowledge
  • Move-in process runs smoothly
  • Beautiful, well-appointed apartments on arrival

What to Know Before Signing a Lease

  • Josfai and Aaliyah Martinez named repeatedly for exceptional leasing support
  • AC repair took 8 days from initial complaint
  • Gym closed for a month due to broken lock with no resident compensation
  • Freezer repair remained pending 10+ days without on-site visit
  • 24/7 fitness center and package retrieval actually limited to 10 a.m.–6 p.m. weekdays
  • Gate often left open despite gated community advertised
  • One resident reported attempted apartment door entry at 2 a.m.
  • Parking policy confusion from outdated signage; conflicting guidance from previous management agreement

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Leasing experience and move-in praised; ongoing maintenance, security, and upkeep fall short of luxury expectations.

How This Community Compares

  • Rated 3.7 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

What Residents Are Saying

helpful stafftamiabeautiful apartmentsrenovationsgymdog runcommunity eventscommunity updatessafetyconvenient location

How We Score Communities

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
187
4
29
3
16
2
8
1
89

Common Questions About This Community

What amenities does Kimpton offer?
Resort-style pool, fitness center, yoga room, dog park, on-site coffee bar, resident clubhouse, covered parking, and garages. Note: fitness center access is 10 a.m.–6 p.m. weekdays only, not 24/7 as advertised.
Is the leasing process easy?
Yes. Reviewers consistently praise leasing staff Josfai and Aaliyah Martinez for professional, friendly service and smooth move-in coordination.
How quickly does maintenance respond?
Mixed. AC repair took 8 days in one case; a freezer repair remained unresolved after 10 days. Gym equipment stayed broken for a month without compensation.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

Senior & 55+ ApartmentsAffordable & Income-Based ApartmentsLuxury & High-Rise Apartments
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Last updated 2026-08-23