Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.
The 4.1 rating hides a sharp split. Several residents praise individual staff and roomy, renovated units. Many others describe slow replies, package theft, broken elevators, and car break-ins in the garage.
Praise centers on a few named staff members who respond quickly and treat residents well. Recent complaints are more frequent and more serious: unanswered emails, pool cleanliness issues, and unsafe parking. Residents with concerns should weigh these against the staff praise.
Reviews split sharply. Many five-star reviews praise leasing staff, especially a front desk agent named Josfai, for patient help during move-in. Lower reviews describe broken gates, trash, weed smoke, unsafe visitors at night, and rough move-ins.
Leasing staff, especially Celinda and Joanna, earn the most praise for helping people apply and move in. Many positive reviewers also like the renovated units. The strongest complaints are about roaches, mold, plumbing backups, and broken air conditioning. Several reviewers say maintenance is slow or never comes. Negative reviews describe repeated repair failures, water shut-offs, and trouble getting deposits back. Some tenants say the office stopped answering calls and messages. The 26% of one- and two-star ratings are mostly tied to these maintenance and billing problems, not the front desk.
Reviewers praise the leasing staff, especially Deanna, and the front desk team. Many like the Medical Center location, free shuttles, and views. Several recent reviews are sharply negative, though, about deposit deductions and slow elevators.
Last updated 2026-10-23
