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Villa Luna Apartments

Updated 2026-10-23 · 3,029 reviewed · 204 listed · Scored from 221 Google reviews · How we rank ›

3.9(221) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly Apartments
Villa Luna Apartments
Location
South Main, Houston
Service
Pet-Friendly Apartments
Reviews
221
Ranking
#103 in Pet-Friendly Apartments
Best for
Renters who want a pet-friendly unit and value a helpful leasing office

Core details are sourced from this business's Google Business Profile (checked 2026-10-23). Website-sourced details were fetched 2026-07-21.

What We Found

Leasing staff, especially Celinda and Joanna, earn the most praise for helping people apply and move in. Many positive reviewers also like the renovated units. The strongest complaints are about roaches, mold, plumbing backups, and broken air conditioning. Several reviewers say maintenance is slow or never comes.

Negative reviews describe repeated repair failures, water shut-offs, and trouble getting deposits back. Some tenants say the office stopped answering calls and messages. The 26% of one- and two-star ratings are mostly tied to these maintenance and billing problems, not the front desk.

Praised for
  • Helpful, friendly leasing staff
  • Smooth application and move-in help
  • Renovated, good-looking apartments
  • Quiet, clean grounds in some reviews
Watch-outs
  • Roaches and pests
  • Mold and plumbing backups
  • Air conditioning and electrical failures
  • Slow or missed maintenance
  • Deposit and fee disputes
friendly-staffresponsive-managementmaintenance-delayspest-issuesmodern-amenitiesclean-facilitieshidden-feesunresponsive-office
Best for: Renters who want a pet-friendly unit and value a helpful leasing office
Think twice if: Pest control, AC repair, or maintenance speed matter most to you. Several reviewers report serious, repeated problems.

What this Community Does Well

  • Helpful leasing team
  • Renovated one and two bedroom units
  • Pet-friendly community
  • Pool and fitness center listed on website

What to Know Before Signing a Lease

  • Reviewers name leasing staff Celinda, Joanna, Nelmy Erika, and Marelin Juarez for application help
  • Review mentions maintenance worker Pedro for keeping an apartment clean
  • Website lists wheelchair-accessible entrance, parking, and seating attributes from Google
  • Google topics include mold and pest control complaints

How Residents Rate Management, Maintainance & More

Pet-Friendly Apartments
Website lists a pet-friendly community; reviews mention dogs roaming unleashed outside.

How This Community Compares

  • Rated 3.9 against a 4.13 average across the 133 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

What Residents Are Saying

helpful staffleasing processrenovated apartmentsmodern apartmentsvirtual tourkind staffwelcoming atmospherestaff turnovermoldpest control

How We Score Communities

How We Score
Star rating 28
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings by Category

5
152
4
10
3
2
2
5
1
52

Common Questions About This Community

Is Villa Luna Apartments pet-friendly?
Its website lists a pet-friendly community. One reviewer complained that some neighbors let dogs roam without leashes.
What do the listed rents look like?
The website lists one-bedroom units from $759 to $1,149 and two-bedroom units from $1,149 to $1,349, depending on the floor plan.

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Reviewers praise the maintenance team, especially Victor, for quick repairs and clear updates. Several say a fix happened the same day, even on a hot weekend. Many also describe leasing staff as patient and helpful during applications and move-in. Renters mention Joanna, Halli, and Karla by name for guiding them through floor plans and paperwork. Some say the office walked them through the full application process. The few lower ratings in the set give no written reason, so the complaint picture stays thin.

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Portico Kirby
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Portico Kirby

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The 4.1 rating hides a sharp split. Several residents praise individual staff and roomy, renovated units. Many others describe slow replies, package theft, broken elevators, and car break-ins in the garage. Praise centers on a few named staff members who respond quickly and treat residents well. Recent complaints are more frequent and more serious: unanswered emails, pool cleanliness issues, and unsafe parking. Residents with concerns should weigh these against the staff praise.

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Kimpton Apartments
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Kimpton Apartments

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Reviews split sharply. Many five-star reviews praise leasing staff, especially a front desk agent named Josfai, for patient help during move-in. Lower reviews describe broken gates, trash, weed smoke, unsafe visitors at night, and rough move-ins.

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Last updated 2026-10-23