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Santoro

Updated 2026-08-23 · 3,173 reviewed · 203 listed · Scored from 428 Google reviews · How we rank ›

3.6(428) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise Apartments
Santoro
Service
Luxury & High-Rise Apartments
Reviews
428

What We Found

Santoro's appeal hinges on staff quality: maintenance crew members like Tulio, Daniel, and Oscar show up the same day for repairs, while leasing managers Chris and Andrew earn consistent praise for professionalism. New ownership in February 2025 has driven visible improvements-renovations, trash valet, wider entrances, pickleball courts-but overshadows a decline in reliability.

The complex struggles with execution despite intent. Pools cycle through long closures; one reviewer noted the main pool bore a closure sign for 80% of summer 2025. The new car registration system triggered towing complaints. Residents weigh location and staff warmth against frustration with core amenities, communication delays on urgent repairs, and rent increases alongside ongoing work.

Recent shift: New ownership (Santoro/RPM Living) in February 2025 triggered visible improvements in some areas (renovations, maintenance response time) but also new policies (car registration, towing) and ongoing issues (pool closures, gate failures) that have polarized residents between optimism and frustration.

Praised for
  • Quick responsive maintenance staff
  • Professional leasing and management team
  • Ongoing renovations and property improvements
  • Named staff going above and beyond
Watch-outs
  • Prolonged pool closures and poor maintenance
  • Broken gates and security failures
  • Management and communication gaps
  • New policies causing resident frustration
responsive-managementfriendly-staffmaintenance-delayswell-maintained-groundspoor-communicationmodern-amenities
Best for: Professionals prioritizing responsive maintenance and location over stable amenities during transition.
Think twice if: Recent ownership change means inconsistent service; pools close frequently; new towing policies and rising fees frustrate longtime residents.

What this Community Does Well

  • Same-day maintenance response from named technicians
  • Active renovations and property upgrades underway
  • Professional leasing office with attentive managers
  • Prime Washington Avenue location near Memorial Park

What to Know Before Signing a Lease

  • Maintenance staff: Tulio, Daniel, Oscar, Andreas respond same day for AC, plumbing, disposal issues
  • Leasing managers: Chris and Andrew praised for professionalism and attentiveness
  • New ownership (RPM Living/Santoro) took over February 2025 with ongoing renovations
  • New trash valet system and parking gate registration system implemented; mixed resident response
  • Main pool closed for extended periods; one reviewer noted 80% closure rate summer 2025
  • Hot tub broken for years, flagged as resident concern but unfixed

How Residents Rate Management, Maintainance & More

Luxury & High-Rise Apartments
Maintenance staff rapid and attentive; leasing team professional; renovations ongoing but pool reliability and security concerns undermine luxury positioning.

How This Community Compares

  • Rated 3.6 against a 4.14 average across the 170 luxury & high-rise apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

What Residents Are Saying

poolshelpful stafftennis courtbroken gateresponsive maintenanceupdated appliancesbasketball courtpackage lockersclean propertyaccommodating staff

How We Score Communities

How We Score
Star rating 9
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings by Category

5
255
4
23
3
10
2
24
1
116

Common Questions About This Community

How quickly does maintenance respond?
Recent reviews report same-day response to after-hours AC and plumbing emergencies, including weekend calls.
What renovations are happening?
Under new ownership since February 2025: pool upgrades, trash valet system, wider gate entrance, tennis court conversion to pickleball, landscape work, and hallway lighting.
Are the pools usually open?
Pools have experienced prolonged closures; one reviewer noted the main pool bore a closure sign for over 80% of summer 2025.

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Five-star reviews highlight warm staff, clean spaces, and meaningful engagement; one recent visitor praised the brightness and views. However, a significant thread of complaints centers on insufficient staffing, management turnover, and unmet care promises, particularly in assisted living. Multiple families report dangerously slow response times to calls, dietary restrictions unmet, and management unreachable during critical situations like hospital discharges.

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Last updated 2026-08-23